Visitor
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4 Messages
cannot access downloads on plane
I have absoluterly downloaded shows to my tablet. They can be viewed while connected to wifi. They are on the tablet!
On a plane, no wifi, I open the app and get message there are no downloads!!!!!!!!!!!!
[Edited: Language]
user_036jy4
Visitor
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4 Messages
10 days ago
Same for me on a plane
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XfinityJeniece
Official Employee
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3.5K Messages
8 days ago
Hey there, @user_036jy4, thanks for reaching out regarding your downloads. I understand your frustration. I love having my shows downloaded to watch on the plane, too! Here is a link with the steps to download: https://www.xfinity.com/support/articles/xtv-app-android-view-on-demand. Are you only having issues with viewing specific shows or with all shows?
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