user_zx7a9d Thank you so much for using our Forums and our team is here to work with you to make the changes you need to your services. In order to get started can you send us a DM with your full name and service address? Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Thank you. I finally chatted with a representative who canceled the subscription. It was so difficult to get an answer from the Xfinity chatbot that was not on the menu presented. Thank you for your response.
Thanks for the update, and we are happy to hear that you got the assistance you need. If there is anything we can do at all, please do not hesitate to contact our team.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_m7jo5u Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that you are looking to cancel your order, however our team can help! To get started please send us a DM to Xfinity Support with your full name and address.
To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pen and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. A "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJorge
Official Employee
•
2.2K Messages
4 months ago
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
2
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user_m7jo5u
Visitor
•
1 Message
21 days ago
Cancel my order from Comcast’s internet tv and mobile
1
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