Thank you for reaching out and creating a new post. I see you also sent a direct message, and I'll be glad to help. As a heads up, we ask that you please only send a direct message when requested by a specialist. This helps us track the incoming cases and messages to ensure everything gets the help they need. If you send an unsolicited direct message to our team, it is considered in Xfinity Forums Guidelines Violation. I appreciate your understanding. I see you're having trouble with buffing when using the Xfinity Stream App on your TV. As a big user of the app, I can see how this would be a headache. Does this only occur with the Smart TV? If you stream on your phone, do you run into any troubles there? Have you checked if your smart TV is compatible with the Stream App?
Our TV is a LG TV and is on the compatible list. It does only buffer on the TV. When streaming on phone TV buffering got worse on TV. It was to the point where the TV would freeze up while streaming on phone- which was unaffected.
Thank you for the update and for letting us know, user_r3hej9. This isn't the experience we want, and I know I'd be reaching out too. Typically, buffering occurs while streaming it pauses to buffer because the file can't download fast enough to keep up with playback. A common cause of this can be slow internet, bandwidth limitation, or even multiple devices on your network for your speed tier.
Where is your modem located in your home? You'll want to put your modem in the most central location of your home, preferably on the main floor instead of the attic or basement. Could you make sure it's in an upright position at least a couple of feet off the floor and confirm that the coax cable connection is finger-tight?
To minimize signal interference, be sure to place your gateway away from:
Walls and furniture, including large mirrors. Metal surfaces (including computer cases). Halogen/fluorescent lighting. Microwaves and refrigerators. TVs and computer monitors. Most cordless phones. Baby monitors. Bluetooth-connected devices. Large amounts of water (like aquariums and water heaters).
Whenever possible, plugging stationary devices directly into your modem using an ethernet cable may provide optimal connectivity. For example, it may be ideal for video streaming devices to be connected with an Ethernet cable instead of connecting wirelessly since activities on those devices use a lot of bandwidth (e.g., graphic-rich online gaming, movies, or TV shows).
If many devices access your home Wi-Fi network at the same time, you may want to consider a higher speed tier to improve your network's performance by increasing your overall bandwidth. We offer several speed options to serve your needs. Visit xfinity.com to see which level of internet service you have and the available upgrade options. How many devices would you say are connected to your home network?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for the reply. We have done the above recommended solutions. Still buffers mainly at top of the hour between program changes. We have the 400 mbs plan. It does not buffer with YouTube or Amazon.
@user_r3hej9 Thank you for trying those steps and for testing other apps as well. Are you able to uninstall the Xfinity stream app and reinstall it please? It's probably up-to-date, but would you mind checking to make sure there are no available updates for your TV? If you can please let me know what version you have for the Xfinity stream app and your TV.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityVianney
Official Employee
•
1.7K Messages
4 months ago
Hi @user_r3hej9,
Thank you for reaching out and creating a new post. I see you also sent a direct message, and I'll be glad to help. As a heads up, we ask that you please only send a direct message when requested by a specialist. This helps us track the incoming cases and messages to ensure everything gets the help they need. If you send an unsolicited direct message to our team, it is considered in Xfinity Forums Guidelines Violation. I appreciate your understanding.
I see you're having trouble with buffing when using the Xfinity Stream App on your TV. As a big user of the app, I can see how this would be a headache. Does this only occur with the Smart TV? If you stream on your phone, do you run into any troubles there? Have you checked if your smart TV is compatible with the Stream App?
4
0