Boardman303's profile

Visitor

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2 Messages

Fri, Jan 21, 2022 10:55 PM

Bravo Freezing

Bravo shows on the streaming app are freezing.  I’m using an iPad.  We have reset the app and deleted reinstalled, but it is still happening to all Bravo shows. 

Visitor

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1 Message

Hace 2 m

Happening to me too, on my iPhone, iPad and Roku Xfinity Apps.  I just tried to do the chat and when they asked me to try it again I lost the chat because I was using it through the app!  I’m so frustrated I’m ready to cancel!  I can’t even watch the On Demand because I can’t fast forward and I only have 10 minutes left of my show!  Grrrrrrr XFINITY GET IT TOGETHER AND FIX THIS!!!

brouiguuy1

New Poster

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16 Messages

Hace 2 m

If you read though the comments on this forum specifically about the Beta Stream app the problem will become clear of you are watching on a TV, regardless of channel or how you stream.

 

The app is Beta, has been Beta and will always be Beta.  The app freezes in one form or another and this is not a bug or a problem, Xfinity see’s this as a good feature.  It’s a good feature because eventually you will be frustrated and rent one of their boxes (and pay) to watch TV with no freezing.  Oh, they will tell you they are there to help with this problem and they will have you jump though all types of hoops, but at the end of the day, the app will freeze because it’s a feature not a problem.  NBC, ABC, Bravo, and all other channels are just fine, this is a Xfinity app problem.  But good luck!

New Poster

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6 Messages

Hace 2 m

Having the same issue here. Even brought the brand new iPad mini, thinking that might help it, and it’s still happening. 

Official Employee

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3.1K Messages

Hi, LisaLPharmD. We're here to help! Just to confirm, is this happening to you on all Bravo shows or just some? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

Hace 1 m

We have same problem. Now USA tomorrow s doing the same thing!  Fix this  please. Frustrating when we can’t watch shows we are paying to have. 

Official Employee

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115 Messages

I'm truly sorry to hear you're having the same issue. Have you completed the troubleshooting steps mentioned above such as deleting the app and reinstalling?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

Hace 1 m

Why is it taking so long to resolve the Bravo channel DVR streaming imaging freezing?  It's now has been over one year and Comcast/Xfinity tell me the same thing every time I call, that they are working on it. Come on, this is NOT rocket science. Even NASA has landed rovers in Mars but you guys can't figure this issue out and fix it. I pay a lot of money per month for this cable bill. PLEASE fix the issue already and stop being lazy.

Official Employee

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464 Messages

Hello @user_02a47d, thank you for reaching out to us on our community forums. Just to clarify, are you having this issue with DVR recordings of shows from Bravo or On Demand recording on the stream application?

Does this same issue happen with the same shows on your cable box too?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

OMG, if you do not know the xfinity app BravoTV shows image freezing up issue by now, you should not be working as an tech support for xfinity/comcast. You just need to read above the other customers issues and you'll notice that they are all the same issue. If you can't fix the issue just tell us, so we can move on to another streaming service platform. 

(edited)

XfinityKorie

Official Employee

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729 Messages

We know how frustrating this may be. I have checked BravoTV on my app, and I am not having any freezing issues. We are here to help, and ensure this does get resolved for you. Is this the only channel freezing for you? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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