Both online and iphone streaming have stopped working
I'm a long-time customer who hasn't had streaming issues until a couple of weeks ago. I cannot connect to live TV, recordings or browsed movies on either my laptop (Chrome browser/Windows 10) or iphone (X) app. Again, I've been able to stream on both without a problem until recently. What do I need to do?
(Update): The response when attempting to stream via internet is "It looks like your device is offline..." but I am online and wifi connected... And I've uninstalled/re-installed my phone app, cleared my cache, etc...