U

Visitor

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2 Messages

Sunday, December 4th, 2022 12:00 AM

Blurry picture while watching WWE and sports.

I'm having issues exactly as other comments I've read I have a 75-in Samsung Q7da. Have great internet all other apps are fine and it's just the Xfinity stream app on both the TV and I've used it off an Amazon stick and both always have blurry content. 

XfinityJodie

Official Employee

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817 Messages

2 months ago

@user_424a83 Hi there! Thanks for the post. Sorry to learn about the blurry picture while watching live sports. Have you noticed the same issue happening while using the Stream app in the home via a smartphone, computer or any other device that can use the streaming service? Or is just with the TV? 

Visitor

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2 Messages

@XfinityJodie​ app works great on all other devices, its just the TV. The TV is new and up to date. 

Official Employee

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276 Messages

Hi there, @user_424a83 Thank you so much for your time tonight. I'm truly sorry for the inconvience you are experiencing. Have you tried to uninstall the Xfinity Stream app and reinstalling the app?

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New Poster

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15 Messages

1 month ago

You might need to make your TV or computer monitor use a 50 MHz processing signal meant for fast moving sports games and some European programming. 24 frames per second is the standard for movies and television. Most TVs are either 60 megahertz or 120. 120 is 5 * the speed of 24 frames per second which means five times duplication of a frame. 60 frames per second ÷ 24 FPS is 2.5 frames per second.

MNtundraRET

Expert

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5.5K Messages

1 month ago

You should have better luck using the apps built into your television. The recommended ones are compatible with your television.

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