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Blurry Channels on Roku App
I have been noticing channels have become more blurry on the Xfinity app on Roku lately. All other apps like Netflix are streaming just fine, so it’s not a bandwidth issue. This started about 2 weeks ago. Prior to that, it was great. Anyone else getting this?
Balbo13
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4 years ago
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Cwfrederick2
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4 years ago
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Petec506
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4 years ago
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Nopepr11
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4 years ago
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InsightSono
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4 years ago
They are still in the process of trying to help me out and I have had a ticket number for weeks. Only whilst using their app. All other apps on my Roku, on all of my Other Roku‘s, work perfectly. One representative informed me that it is a “known issue“. 🤔🙄
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Nopepr11
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4 years ago
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Cwfrederick2
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4 years ago
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Nopepr11
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4 years ago
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Rustyben
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24.6K Messages
4 years ago
what is the output setting on your Roku? (1080p?) what is the network call letters that is blurry? some local networks are 1080i which have to be converted from interlaced to progressive.
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Rustyben
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24.6K Messages
4 years ago
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
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XfinityAmira
Official Employee
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3.7K Messages
4 years ago
Hello All, thanks for reaching out to us on our Forums page. We appreciate you all being customers with us and I am sorry about the connection issues you all have been experiencing with the Stream app on your Roku. I would be more than happy to further look into this.
Can you please send me a Private Message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".
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davidbaileye
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4 years ago
I am having the same problem Comcastamira. Please help!! 🙂 It's been AWFUL the past few weeks on Roku. I can't find where to send you a message.
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Rustyben
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24.6K Messages
4 years ago
while you are logged in here to the forums click on her username on her own post. top right will be an envelope to send a private message.
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adampessin
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2 Messages
4 years ago
I'm having the same problem. The roku streaming is now so bad that I'm looking into cancelling my TV service altogether. Every other streaming app on my roku comes thorugh in HD or 4K. So frustrating.
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Pgidde2
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1 Message
4 years ago
Same with me @ComcastAmira.
I have had 2 technicians come out and they have come to the conclusion that the problem is the app. I have a Roku Ultra hardwired to my Xfinity modem ant the issue with a blurry screen ONLY occurs with the Stream App. Specificaly with local TV stations. News, sports, etc. Even the "live evictions" on Big Brother. CBS. Resolution starts out great, then about 10 seconds later, drops to a lower resolution.
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