lbrown317's profile

New Poster

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1 Message

Mon, Sep 21, 2020 12:00 PM

Background Audio

Since updating to iOS14, the background audio turns off if I hit the button on the side of my iPhone to turn the screen off; it didn’t use to do that. I had hoped the xfinity app update I downloaded today would fix this issue, but it didn’t. I confirmed that I still have “allow background audio” selected in the Xfinity app, and I’ve tried it both with the new Picture in Picture option for iOS14 on and off, but nothing helps. What’s going on?

Responses

Rustyben

Expert

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24K Messages

9 m ago


@lbrown317 wrote:
Since updating to iOS14, the background audio turns off if I hit the button on the side of my iPhone to turn the screen off; it didn’t use to do that. I had hoped the xfinity app update I downloaded today would fix this issue, but it didn’t. I confirmed that I still have “allow background audio” selected in the Xfinity app, and I’ve tried it both with the new Picture in Picture option for iOS14 on and off, but nothing helps. What’s going on?

verified on my iphone 11 pro iOS 14. Periscope and Youtube play normally in the background. a temporary work aroud is lock the screen, then touch the screen and hit play button on the lock screen.  I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

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Official Employee

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196 Messages

9 m ago

Hi @lbrown317 @Rustyben we opened a ticket for this issue, and our team is working on resolving it in a future release. We will keep you updated.

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Thegrep

Regular Visitor

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5 Messages

9 m ago

Same issue for me. I used this all the time and it’s broken with iOS 14. Help!
Rustyben

Expert

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24K Messages

9 m ago


@Thegrep wrote:
Same issue for me. I used this all the time and it’s broken with iOS 14. Help!

the answer is in the post just before your reply.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Thegrep

Regular Visitor

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5 Messages

9 m ago

Great workaround. Thanks

Regular Visitor

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4 Messages

8 m ago

Not fixed as of 10/26/20. How about a progress report.
Rustyben

Expert

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24K Messages

8 m ago


@odyssey570 wrote:
Not fixed as of 10/26/20. How about a progress report.

scroll back to 9/23 post for answer. you can touch home screen and press play button to restart the audio until fixed.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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New Poster

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4 Messages

7 m ago

Following. Same problem.

New Poster

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4 Messages

7 m ago

Work-around does not work on iPhone 6S.

New Poster

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4 Messages

7 m ago

My bad. It does work. Thanks.
bnc

Contributor

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35 Messages

7 m ago

This problem was resolved on my iPhone 12 by upgrading from IOS 14.1 to IOS 14.2 😀

Regular Visitor

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3 Messages

7 m ago

Looking forward to a fix. Having same issue and the proposed workaround from another poster is not an option. It used to be. You could lock phone and hit play on your locked screen.

Regular Visitor

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4 Messages

7 m ago

Not fixed for me with upgrade IOS 14.2 on iPhone 11 Still can't play Xfinity Stream in background when shutting off screen. Why has this not been fixed after many months?

Pete Harris

Rustyben

Expert

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24K Messages

7 m ago


@odyssey570 wrote:

Not fixed for me with upgrade IOS 14.2 on iPhone 11 Still can't play Xfinity Stream in background when shutting off screen. Why has this not been fixed after many months?

Pete Harris


so far only workaround is to lock screen then touch it and press the play button

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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3 Messages

7 m ago

This ended up resolved for me. I can minimize picture and search other sites and I can lock phone and stream app still plays.

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