New Poster
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4 Messages
Audio on Apps not syncing for shows
When I've tried watching a few shows that I had on my DVR, the audio has been completely out of sync with what I was watching. Ended up having to watch the show on my computer instead. Is there going to be an update dealing with this issue?
Responses
XfinityAldrik
Official Employee
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254 Messages
9 d ago
Hello @user_n93el1, thank you for taking the time to reach out to us on our community forums. Are you currently seeing this issue on shows from the same network or from the same date?
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thadbeus
Visitor
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5 Messages
9 d ago
I am having the exact same issue with the latest episode of Young Sheldon recorded this week.
Using the Xfinity stream app on Android.
No matter if I'm watching the recorded version or the on-demand version or even if I download it, it's the same.
Also with this week's episode of Bob Hearts Abashola when I try to watch it there's only sound and no picture.
It seems to be with CBS. Other older recordings I have still work.
(edited)
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thadbeus
Visitor
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5 Messages
8 d ago
It's out of sync no matter what. Uninstall/ reinstall, etc. I'm also getting shows with sound but no picture. Moto z on Verizon. Verizon pushed down an update recently to my phone maybe that's what screwed it up.
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user_a9aded
Visitor
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1 Message
6 d ago
I’ve been having trouble with audio out of sync now & then for awhile, resetting all used to solve it but my download speed rarely is 50-60/100, usually more like 30-40’s when you he problem occurs. I went to the Boost plan, same probs, but same speed issues when I should be getting up to 200. I tape Tucker Carlson and his show most often lately is out of audio sync, restart all AGAIN, and it buffers & buffers & then get an error message it can’t find or play the show. My router seems to be working fine, almost 2 yrs old and maybe 20’ from my tv. I moved it closer and no difference in speed. Roku says signal excellent & my Netgear router can handle speeds up to 300. I just don’t think I’m getting anywhere close to the download speed I’m paying for! I’ve called several times & its “maybe your router” instead of speed I’m NOT getting! Tonight for the 1st time, I got the error message saying TVAPP: -00331 very frustrated, anyone know?
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user_5fab65
Visitor
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1 Message
5 d ago
I am having the same problem with sporadic audio sync with Cloud DVR recordings when using the Xfinity Streaming app on the Roku Streaming stick model 3810X with current firmware (10.0.0). I can watch the same recording on my computer through the Xfinity website with no audio sync problems. If I try to watch the same program with the Xfinity Streaming app on my iPhone, I get audio only and no video.
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