Visitor
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1 Message
Audio and Video not synced on Streaming App.
When watching DVR recordings via the streaming app, the audio and video are not synced. I notice this more often when viewing recordings of a live broadcast vs. something pre-recorded. But this is not always the case. Please let me know if there is a solution to fix this. Thank you.
CCAshley1
Official Employee
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746 Messages
3 years ago
@user_84e344 I would be happy to help and look into your concern. send us a direct message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send a Private Message, please click on the link https://comca.st/3oBKrBC to initiate a live chat.
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hope3177
Visitor
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1 Message
3 years ago
I have the same problem. Please let me know what to do.
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user_efd519
Visitor
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2 Messages
3 years ago
I am having the same problem. How do I fix it? I have uninstalled the app and still the video does not sync with audio. DVR playback works fine on the X1 box but does not in the Stream app on my android.
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user_e3b13f
Visitor
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12 Messages
3 years ago
Same issues here. Seems to be a large problem. Hope to see a resolution soon.
https://forums.xfinity.com/conversations/xfinity-stream-app/audio-does-not-sync-properly-in-xfinity-stream-app-using-firestick/616f7774356f1c35c0aac902?commentId=61721d5f3fc3e17674c8f16c
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