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prccaptain
1st Topic

Visitor

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3 Messages

Thursday, February 23rd, 2023 12:37 AM

Closed

Appletv

AppleTV app is not loading in the xfinity OS again. You just get a black screen. Already reset the box and that didn’t help 

Question

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Updated 

2 years ago

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CCKrystal

Problem Solver

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385 Messages

2 years ago

Hello and good evening @prccaptain. Thank you for taking the time to contact our amazing team of Xfinity experts here on our awesome Community Forums page. I am sad to read you are having issues connecting to your AppleTV app. I know how frustrating it can be when you are trying to watch the things you love. We are here to help. No worries there. :)

 

Here is solution provided by Apple which may help resolve the issue. Please follow the directions below:

 

  1. Log in to Apple TV on macOS, IOS
  2. Windows users can log into Apple TV at https://tv.apple.com
  3. A Terms and Conditions prompt will display. To proceed, accept the Terms and Conditions.
  4. Log in from your Xfinity X1 or Flex device

 

Please let us know if this was helpful and fixed the issue. We are here for your support. 

 

 

1

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prccaptain

Visitor

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3 Messages

@XfinityKrystal​ yep. AlreDy logged in on my phone. Doesn’t help anything. App still doesn’t finish loading on my xfinity box 

2 years ago

0

CCKrystal

Problem Solver

 • 

385 Messages

2 years ago

Thank you for your attempt @prccaptain and letting us know. Not to worry. Did you happen to see an Activation code and a QR code which displays? 

2

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prccaptain

Visitor

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3 Messages

@XfinityKrystal​ no. The app never finishes opening. That’s the issue been this way for around two weeks now 

2 years ago

0

XfinityJeniece

Official Employee

 • 

3K Messages

We would be happy to take a deeper look at the issue you are having with the AppleTV app. We definitely want to make sure this gets resolved for you. 

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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