App Error TVAPP-00166

I was booted out of my Xfinity streaming app on my Samsung TV. When I tried to get back on the app, I received Error TVAPP-00166. I uninstalled the app, and reinstalled. I receive the same error each time I try to get into the app. I have had A LOT of problems with the Xfinity app, I have reported it several times to the FCC for assistance since Xfinity support does not respond to has not resolution. So, the only way to get a response is to escalate it to the FCC. Can someone from Xfinity support get this fixed, or do I need to open another complaint with the FCC in order to get assistance?

Responses

buffalosabres12

Regular Visitor

•

3 Messages

9 days ago

Nothing on the trouble shooting by Xfinity is working for the Xfinity Stream App error tvapp-00166. Refreshed tv, uninstalled the app and reinstalled, and has Xfinity Assistant try and help. Still not working? Any estimate when this will be resolved?

3

0

U

user_qtp6lj

13 Messages

@buffalosabres12 Try it now

Like

Reply

8 days ago

0

U

user_ce5yh1

1 Message

@buffalosabres12 not working for me either in Oregon; 2 days now, grrr

Like

Reply

8 days ago

0

XfinityEva

Official Employee

•

1.6K Messages

buffalosabres12 Hi there! Are you still experiencing issues at this time?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

7 days ago

0

U

user_0pqssv

1 Message

9 days ago

Mine is back up! Previously, I was using the QR code via my phone and that would open on Chrome. This time, I opened Firefox, went to xfinity.com/authorize, manually entered the code on tv and viola, it worked. Or maybe they got the glitch fixed.

0

U

user_bc0ed0

Visitor

•

1 Message

9 days ago

I’m in NJ . . . It seems to be working again . . .i didn’t do anything differently. . . .used same browser to sign in. Good luck to all.

0

U

user_8b1bem

2 Messages

9 days ago

Looks like it is fixed... AFT

1

U

user_753gvw

5 Messages

Finally got a response from Xfinity after filing a complaint with the FCC. We are also back up and running now. Let’s hope it’s a permanent fix. Thanks everyone for their assistance on this issue. Don’t think we would have it fixed without your help. Xfinity said they do monitor the Community line and I suggested that they speak up on the Community line and provide updates. This would at least help avoid some of the frustration by its consumers. Thanks again.

Like

Reply

8 days ago

U

user_9x0r91

1 Message

8 days ago

I have 3 Samsung TVs, two of which I can’t get the Xfinity app to load and have tried all the usual fixes. I get an error code of 00166. I see through other comments there is obviously a widespread problem. A few years ago, one of my TVs had a similar problem and it turned out that Xfinity no longer supported that model Samsung software. I had to purchase a new TV in order to continue using Xfinity. If this is the case with my current TVs (they are both less than 8 years old) I am DONE with Xfinity! We pay way too much for this “service” to have such issues. So frustrated!!! Horrible customer service.

1

0

XfinityEricB

Official Employee

•

2.1K Messages

user_9x0r91 There was a know issue affecting customers using Samsung TV's our engineering teams are working on. Some customers have had the issue resolved at this time. Are you still getting the error on the 2 TV's you mentioned?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

6 days ago

0

U

user_muqj8f

4 Messages

8 days ago

Mine is back on today as well.

0

U

user_qtp6lj

13 Messages

8 days ago

Took a pic of the QR code & it's back up! (Houston, TX)

0

U

user_lwrkz9

2 Messages

8 days ago

Back on! Thanks everyone!

0

U

user_n1u6ci

2 Messages

8 days ago

After reading comments here that some users are back up, I scanned the QR code and BAM! It's finally working again!

1

0

XfinityAlfonso

Official Employee

•

1.5K Messages

user_n1u6ci glad this is working for you again!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

6 days ago

0

sfmanuel

Regular Visitor

•

9 Messages

8 days ago

Confirming it’s working for me too! Thanks Community!!!

0

tremblay50

Regular Visitor

•

16 Messages

8 days ago

Back up after 36 hours!

1

U

user_hgd8fe

2 Messages

Mine is back...Xfinity said it was a Samsung update!

Like

Reply

7 days ago

0

U

user_uj1i8z

2 Messages

7 days ago

I am trying to login to the xfinity stream app on my Samsung smart TV via my phone, it says success on my phone but on the TV a pop up appears saying something went wrong, error: TVAPP-00166

Note: This comment was created from a merged conversation originally titled Error Code TVAPP-00166

22

U

user_z8z0es

2 Messages

7 days ago

I sign in my phone says successful but tv gives me an error code

Note: This comment was created from a merged conversation originally titled Error code

5

U

user_5b197d

2 Messages

I’m getting error code TVapp- 00166 every time I try to sign in I put the code in & it says successful & then immediately to: try again

Like

Reply

9 days ago

0

XfinityMarcos

Official Employee

•

2.3K Messages

Hello user_z8z0es, thank you for reaching out with that error code issue. I can definitely help and look forward to working with you on this. Can you please share the code you're running into? Also, are you seeing this error on any other devices?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

7 days ago

0

XfinityAmandaB

Official Employee

•

2K Messages

Hello user_z8z0es, thank you for reaching out with that error code issue. I can definitely help and look forward to working with you on this. Can you please share the code you're running into? Also, are you seeing this error on any other devices?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

7 days ago

0

XfinityEricB

Official Employee

•

2.1K Messages

user_5b197d THis has been a known issue our engineering team was working on. Can you tell me if you are still having the same issue, or did their work get it fixed for you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

7 days ago

0

U

user_a568bc

Visitor

•

6 Messages

@XfinityMarcos why are all these Xfinity employees replies do utterly stupid. Look at the title of the thread people, you can see the issue!!!!! Everyone has the same issue every post, just take 10 seconds to read a few. Jez,

Like

Reply

6 days ago

0

U

user_32el8v

4 Messages

7 days ago

My Samsung tv app will not allow me to sign into the account . Is anyone else having this issue

Note: This comment was created from a merged conversation originally titled Samsung tv app

1

0

U

user_a568bc

Visitor

•

6 Messages

Yes, everyone is having this issue but Samsung doesn't carr

Like

Reply

6 days ago

0

U

user_769140

Visitor

•

4 Messages

7 days ago

Hello,

I’m receiving this error when trying to stream on my Samsung TV. I was automatically signed out and upon signing in again this message keeps popping up. I clear my cache, deleted the app and reinstalled and nothing works.

please advise on a fix for this.

Note: This comment was created from a merged conversation originally titled Error TVAPP-0166 Samsung TV

5

0

XfinityFrank

Official Employee

•

1.2K Messages

Hi there, @user_769140! Is this issue still occurring? If so, what model of TV do you have?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

7 days ago

0

U

user_753gvw

5 Messages

We have encountered the issue again twice today. It's the same error message of TVAPP-00166. The problem TV is Samsung 5 Series which I reported to Xfinity Home Office yesterday.

Like

Reply

6 days ago

0

U

user_a568bc

Visitor

•

6 Messages

@XfinityFrank now the app won't even open!! Just sits on the Xfinity loading page. What the [Edited: Language] are you people doing over there!!??

(edited)

Like

Reply

6 days ago

0

XfinityLinda

Official Employee

•

1.7K Messages

@user_753gvw Do you have an update on this error today?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

4 days ago

0

XfinityDilary

Official Employee

•

2.1K Messages

user_a568bc I'm sorry to hear the App is not working for you. What kind of device are you using to access the App? Is this happening on all of your devices? Have you tried uninstalling and reinstalling the app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

4 days ago

0

1
2
3
4
5
6
7
8

Xfinity Stream App

user_520d3b

App Error TVAPP-00166

buffalosabres12

user_qtp6lj

user_ce5yh1

XfinityEva

user_0pqssv

user_bc0ed0

user_8b1bem

user_753gvw

user_9x0r91

XfinityEricB

user_muqj8f

user_qtp6lj

user_lwrkz9

user_n1u6ci

XfinityAlfonso

sfmanuel

tremblay50

user_hgd8fe

user_uj1i8z

user_z8z0es

user_5b197d

XfinityMarcos

XfinityAmandaB

XfinityEricB

user_a568bc

user_32el8v

user_a568bc

user_769140

XfinityFrank

user_753gvw

user_a568bc

XfinityLinda

XfinityDilary

New to the Community?