App Error TVAPP-00166

I was booted out of my Xfinity streaming app on my Samsung TV. When I tried to get back on the app, I received Error TVAPP-00166. I uninstalled the app, and reinstalled. I receive the same error each time I try to get into the app. I have had A LOT of problems with the Xfinity app, I have reported it several times to the FCC for assistance since Xfinity support does not respond to has not resolution. So, the only way to get a response is to escalate it to the FCC. Can someone from Xfinity support get this fixed, or do I need to open another complaint with the FCC in order to get assistance?

Responses

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user_gfjz6b

1 Message

1 month ago

Here in Denver, same problem with my Samsung TV, been all day

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user_vy05eh

1 Message

Same for me as well GA.....

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1 month ago

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user_753gvw

5 Messages

Same here for me in Massachusetts. Samsung TV and has been going on and off for days. I agree with all the comments. The App is horrible and the support is even worse.

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1 month ago

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user_gm50we

2 Messages

Same problem here in CA Samsung TV can’t stream to it works on everything else

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1 month ago

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user_9cn4xa

1 Message

Same issue here in GA, it’s happening to all my Samsung tv’s now going on several weeks. Two day’ now on my bedroom tv and the living room tv does it frequently.

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1 month ago

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user_a3l5nu

1 Message

This happened to me 3 years ago and again today. It was an issue with the model of Samsung tv and the app. They had to resolve the issue with Samsung themselves. It took weeks.

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1 month ago

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user_jnege7

1 Message

1 month ago

Same issue here in Spring TX. One older Samsung TV works. Newer one has error code. All other Apps working on newer Samsung. Also Xfinity works on phone and PC. Tried everything like turning off, removing App, reloading but nothing. Not the first time this has happened.

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XfinityDilary

Official Employee

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2.2K Messages

user_jnege7 Thanks for posting on our Community Forums. I'm sorry to hear you're experiencing a similar issue. What specific error code/message are you getting?

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30 days ago

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Gabbyg87

2 Messages

1 month ago

Oh wow, I’m having the same issue as we speak!!! Omg!! I’m glad I’m not the only one my TV is a Samsung 2020!!! And I am getting [Edited: "Language"]. They already overcharging me. I’m paying over $200 for the service smh!!

(edited)

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user_7nqwll

2 Messages

1 month ago

Can’t fix it over phone. Have to have technician to come out. Can’t come out until April 4th. Gotta love Xfinity. NOT. Then have the nerve to sell me their mobile service. 😡🤷‍♂️

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user_qtp6lj

13 Messages

Of course it requires a tech & then they try to upsell. Literally rolled my eyes. Xfinity is on a slippery slope.

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1 month ago

XfinityJeniece

Official Employee

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3K Messages

Hey there, user_7nqwll, thanks for reaching out through Xfinity Forums regarding your TV concerns. Happy to hear you were able to get a tech scheduled for tomorrow. We would love to follow up with you tomorrow to confirm how everything went.

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30 days ago

0

XfinityJeniece

Official Employee

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3K Messages

Hey there, user_7nqwll, we wanted to follow up with you. How is everything working for you after that tech appointment?

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29 days ago

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Gabbyg87

2 Messages

1 month ago

I’m having the same issue in Michigan. Samsung TV 2020 version. My TV been like this for hours and I am [Edited: "Language"]. I’ll pay over $200 a month for the service and I’m fed up! I have two other TVs that not Samsung and they work fine! One of my tv is a TCL and work wonderful. i’ve been waiting for 30 minutes for them to reach out to me for a call back!

(edited)

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XfinityMartyR

Official Employee

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2K Messages

Gabbyg87 Thanks for reaching out! Are you still having the same issue today?

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30 days ago

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user_2jtxvf

1 Message

1 month ago

Same for me in Rome, Ga

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user_ipxeom

1 Message

1 month ago

I’m having the same problem here in Georgia. It’s been all day. There’s always something going on with this app. I never have problems with any other app except Xfinity.

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user_753gvw

5 Messages

I filed a complaint with the FCC as suggested and it was easy. Suggested others to do the same. I also complained about Paramount + with Showtime on Xfinity after finding out that some shows like 1923 season 2 are not part of the Paramount + with Showtime package on Xfinity. Not sure how they advertise a package that is a limited version of Paramount + without telling you until you complain.

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1 month ago

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user_qtp6lj

13 Messages

@user_753gvw Please provide the FCC link

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1 month ago

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XfinityJohnG

Official Employee

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1.7K Messages

Thank you for reaching out @user_ipxeom. Are you still having issues with that stream app?

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30 days ago

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user_adc4z8

1 Message

1 month ago

They did something with that app. Iam in Illinois and it happened at the same time for everyone. Did they updated an app? App on the phone works fine. That app is garbage. It is always something.

1

XfinityLinda

Official Employee

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1.8K Messages

@user_adc4z8 If we are able to assist with your app issues. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

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30 days ago

0

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user_b1zmjf

1 Message

1 month ago

Same error and issues here in NJ. Appears to always be one large “outage” once every few months and similar to others this is the only app with frequent troubles. Last time we received a similar error, it took over a week to resolve which is unacceptable. It’s not that difficult to test any updates for compatibility with a major company like Samsung before anything is formally released.

1

XfinityJeniece

Official Employee

•

3K Messages

user_b1zmjf Thanks for reaching out through Xfinity Forums regarding this issue. Are you still having the same issue? What troubleshooting steps have you already tried?

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30 days ago

0

A

ArrDee

2 Messages

1 month ago

Same issue in Pittsburgh, PA. Over 7 hours here.

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user_dfc76e

2 Messages

1 month ago

App not working in my Samsung frame tv in Minnesota. This issue happened last year and it took almost one week to resolve

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user_ijt1oe

1 Message

1 month ago

The same thing is happening to me. I have spent all evening trying to get this working!

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Marjo498

Visitor

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7 Messages

1 month ago

Same here in Houston. We have been with support for 2 hrs and Nothing

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XfinityChelseaB

Official Employee

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1.6K Messages

Hello @Marjo498, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. Are you still getting this error?

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30 days ago

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user_dfc76e

2 Messages

1 month ago

If you want to use the phone app and screen mirror with AirPlay to your Samsung tv, you can watch tv or recordings that way. It’s ridiculous that it’s necessary to do that but it does work during these glitchfests.

2

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user_1je39p

1 Message

@user_dfc76e Thank you!!! This worked beautifully :)

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1 month ago

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XfinityAmandaB

Official Employee

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2.1K Messages

user_dfc76e Thank you for stopping in for help with your Xfinity stream app. There was an issue a few days ago, but it has since been resolved. If you are still having issues please let me know so we can better assist.

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30 days ago

0

sfmanuel

Regular Visitor

•

9 Messages

1 month ago

Confirming this is still an issue. I just tried the Xfinity app on my Samsung Smart TV and received the same error as above.

The Xfinity Stream app on my iPhone is the latest version and is working fine.

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user_9y5e9h

1 Message

Not working on my Samsung here in Indiana

(edited)

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1 month ago

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Xfinity Stream App

user_520d3b

App Error TVAPP-00166

user_gfjz6b

user_vy05eh

user_753gvw

user_gm50we

user_9cn4xa

user_a3l5nu

user_jnege7

XfinityDilary

Gabbyg87

user_7nqwll

user_qtp6lj

XfinityJeniece

XfinityJeniece

Gabbyg87

XfinityMartyR

user_2jtxvf

user_ipxeom

user_753gvw

user_qtp6lj

XfinityJohnG

user_adc4z8

XfinityLinda

user_b1zmjf

XfinityJeniece

ArrDee

user_dfc76e

user_ijt1oe

Marjo498

XfinityChelseaB

user_dfc76e

user_1je39p

XfinityAmandaB

sfmanuel

user_9y5e9h

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