App Error TVAPP-00166

It is still not working.  This needs to be fixed!

This has been happening to me for about 2 hours.  Your online assistant is NO HELP.  TV STILL NOT WORKING!  not a good April Fool'

s joke, either.

Unacceptable that Xfinity pushes an update that deactivates current, operating connected devices.  

@XfinityJosephA​ None of that works because the app isn't compatible with Samsung TVs. I've tried all day to get back in the streaming app and failed. Customer service said you all are the problem and this isnt a new issue!! [Edited: "Inflammatory"] Cable is way too expensive to not have access, especially when your company touts the app as a way to not have to purchase multiple boxes. This is why people hate xfinity and are switching to youtube and other services. [Edited: "Inflammatory"] and stop using that [Edited: "Language"] automated assistant

@XfinityJosephA​ My iOS Xfinity Stream app is working fine but the Samsung app on my Smart TV is giving the error posted above.

I’m located in Northern California.

Is there an ongoing global outage escalation to resolve this issue?

I don't know it is a Frame 85" 2021 or 2022 model.  It's the Xfinity app, it sucks.  I have no issues with Netflix, Hulu, etc.  Xfinity app has issues probably every 2 weeks.  I've never had to uninstall/reinstall any apps on the TV except Xfinity.  Their app is garbage.

Oh - And while on with their support, they wanted to know how much I pay for cellular service so they could try to sell me another service.  This before they fixed my streaming.  And, I already am an Xfinity mobile customer.  

...of course. Did you have to call in to get it fixed?

I used the online assistant.  Still not working.  I was told to wait 1-2 hours and it will work.  It's been an hour and still not working.

Oh no, that's what they've told me!

I have a Samsung 6 Series. The Stream app works on my Samsung phone & the Xfinity Support is nonsupportive for the code. I've unplugged the TV & still nothing...but all of the other apps work.

They essentially reset my account and told me to wait 1-2 hours.  This is there answer to everything, wait and it will fix itself.  It's been an hour, still not working.  It is a delay tactic, they keep kicking the customer and telling them to wait, wait and then at some point whatever system they use resets.  If it does not work in an hour I am sure the next time I will be told to wait until tomorrow - that is the answer I've received in the past from Xfinity.  I know it's a pain, [Edited: "Solicitation"]  You will also then get an actual human contact you and assist you.  

Any luck yet?  Mine is still not working.

@user_232e3e​ Nope & I just rec'd a text stating: Our processes have completed and your Xfinity service should be restored.  Please reply Y to confirm that your service is restored or N to connect with an agent when you are available for assistance. 

@user_qtp6lj​ I'm on with them now and the rep said they are receiving a lot of calls about the app. I don't think they have a resolution yet. 

It's been 2 hours for me, still not working.  So now I have contact them again.  Please open a complaint with the FCC.  

I am having this issue since 2 PM today and still persists at nearly midnight

@user_520d3b​,  DONE!

I'm having the same issue since since yesterday afternoon as well. I've tried it all. Nothing works. Anybody figured out how to fix the issue. I have a Samsung smart tv as well.

This is horrible. This has been going on for about 3 hours now. I'm on the phone w/a rep & she stated they are aware that there's an issue w/the Xfinity Stream app w/smart TVs but looking at this thread, it only seems to be Samsung TVs.

"Since the escalation team is working on it, there's no expected timeframe" on the restoration.

Same issue in Illinois on my Samsung. 

Maryland Samsung TV app not working   Works on other devices. 

Florida same issues! 

@user_iog6rs Thanks for connecting with us here about the error. If we may help, please post your question publicly. This will open a ticket in our system for us to assist.

Hello @AllStar40, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

Also in Miami & same app issue on Samsung TV - at first I  tried doing all the usual stuff (unplugged my tv, uninstalled/reinstalled, etc) but keep getting the same error and still hasn’t  been fixed yet. 

Same in Fort Lauderdale and it is on a Samsung TV

Hello user_ch2uak we see that many custoemr have confirmed the error message issue is resolved. Has this been cleared up for you as well? 

@Al-Z-T Are you able to recheck to see if the error is still present?

@user_t58kp1 are you still having this issue?

I recommend testing the Xfinity Stream app on other devices if possible and see if you're seeing the same error code. This will help us send the right system update and refresh. 

Next reset all your devices and internet equipment. If the TVAPP code still there after resetting everything use the Xfinity Assistant to get the right system refresh applied. https://www.xfinity.com/xfinityassistant

 Type Troubleshoot Xfinity Stream and follow the line of questions until you're able to select the TVAPP code. If these steps are followed the system will resolve the issue, confirm a known issue or create a follow-up text. If needed we can work in a direct message, but this is one resource that addresses the error codes using the Xfinity Stream app. The Xfinity Assistant will send the same update we will send using our resources. Hopefully this helps! 

Nothing yet & I'm about 5 hours in

Good afternoon @user_2qyqoy. Are you still seeing that error message? 

Same here in Maryland

same here in Lake Orion Michigan. 85 inch Samsung tv. But my other samsung TV (75 inch) works

Hey there, user_xhbr60, thanks for reaching out through Xfinity Forums regarding your account. Are you still having the same issue with your services? Have you tried any troubleshooting steps?