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user_f942fd
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2 Messages

Sunday, November 13th, 2022 2:17 PM

ANNOYED!!! dvr playback on Xfinity stream app on Roku and iPhone: picture freezes, audio sometimes remains. I already troubleshot!

​When I playback a show I've DVR'd through the Stream app, playback is normal until for some time then the picture freezes but the audio remains playing.  This seems to be happening with Bravo and own shows on my Roku, iPad and iPhone. Please do not keep posting that same  troubleshooting message because I did and none of it works. Fix it please.  We pay too much for this not to work!​

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Updated 

3 months ago

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XfinityBillie

Official Employee

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1.5K Messages

4 months ago

Hello @user_f942fd, I'm truly sorry to hear that you've been experiencing issues with the DVR playback on our Xfinity Stream app. I definitely don't want to have you repeat any troubleshooting steps unless necessary. Can you tell me what troubleshooting steps you've already taken? 

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user_923bfd

Visitor

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1 Message

@XfinityBillie​ Hi. I've unistalled the app, reinstalled, updated apps, restarted roku and iphone and all the other things posted in this post.

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4 months ago

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XfinityJeniece

Official Employee

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1K Messages

Thank you so much for trying those troubleshooting steps! We would love to take a deeper look at your services on our end to help with troubleshooting. 

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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SandCGreque

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1 Message

Same issue for several days. 

only the stream app on Roku- not playback through website or phone. 

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4 months ago

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user_56db49

Visitor

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1 Message

Did you find a solution Ihae the same issue across ipad and iphone.

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4 months ago

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user_f942fd

Visitor

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2 Messages

@XfinityJeniece​ sending it and it led me to Facebook message. Hope this works because I’m paying too much to not watch what I want when I want with Comcast

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4 months ago

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user_96455cccf

Visitor

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1 Message

3 months ago

@user_56db49

did you get any solve for this? It's happening to me all the time now and it's beyond frustrating

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XfinityChe

Official Employee

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6.9K Messages

Hello @user_96455cccf! We'd be happy to take a deeper look into your playback issues. What troubleshooting steps have you tried to fix this? Are your issues also on the Stream App on the Roku? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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