Visitor
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2 Messages
ANNOYED!!! dvr playback on Xfinity stream app on Roku and iPhone: picture freezes, audio sometimes remains. I already troubleshot!
When I playback a show I've DVR'd through the Stream app, playback is normal until for some time then the picture freezes but the audio remains playing. This seems to be happening with Bravo and own shows on my Roku, iPad and iPhone. Please do not keep posting that same troubleshooting message because I did and none of it works. Fix it please. We pay too much for this not to work!
XfinityBillie
Official Employee
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1.5K Messages
4 months ago
Hello @user_f942fd, I'm truly sorry to hear that you've been experiencing issues with the DVR playback on our Xfinity Stream app. I definitely don't want to have you repeat any troubleshooting steps unless necessary. Can you tell me what troubleshooting steps you've already taken?
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user_96455cccf
Visitor
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1 Message
3 months ago
@user_56db49
did you get any solve for this? It's happening to me all the time now and it's beyond frustrating
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