bodhi108's profile

Regular Visitor

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6 Messages

Sunday, March 20th, 2022 6:04 PM

Closed

Access not Authorized You signed in successfully, but you must be an Xfinity user to enjoy this service.

I am having a problem with accessing the streaming on my laptop and apps on my phone. When I try to login it says Access not Authorized. I thought someone might have hacked my account. I was able to login to where I can view my bills and I changed my password immediately. I also made sure that I linked my account and that I am the primary user, thinking that would help but it's still not letting me in. What else needs to be done to fix this? Thanks!

Not applicable

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2 Messages

3 years ago

Same problem here. Asked to clear cache. even after clearing- gives the same message above.

Regular Visitor

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6 Messages

@Anon1618814​ Thanks. I just tried that and it didn't work for me either. I wonder is there a glitch on the site?  I have never this problem before.

Official Employee

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292 Messages

Hello, @bodhi108, thank you so much for reaching out to us to let us know! We would be glad to assist! Being that you have tried the normal troubleshooting steps to get this resolved and it has not worked, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems.

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Gold Problem Solver

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358 Messages

Hi, @Anon1618814 thank you for your message and sorry the problem is happening with you also. I can help, do you mind following the steps below to get started;

 

To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

 

I no longer actively support the Xfinity Forum or work for Comcast. 

Visitor

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1 Message

3 years ago

Same problem. Went through Clear Cache with no result. Also got "Access not Authorized" message

Gold Problem Solver

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3.3K Messages

Hi all. Please attempt using this URL instead, and let me know if you have the same result: https://login.xfinity.com/login?r=comcast.net&s=oauth&continue=https%3A%2F%2Foauth.xfinity.com%2Foauth%2Fauthorize%3Fstate%3DeyJlbmMiOiJBMTI4R0NNIiwiYWxnIjoiUlNBLU9BRVAtMjU2In0.i8-KOLUwSvbuE1NSNrkRtZyi-yvFMbx1qgpqU6kThprk1Q0X4-gFH6HeFr09RHKO4-DcxdBnkEFoAptrl7vPauvs3X5jJsk69hJ_YTZk56oKRHF3u0RU2ZiA_LSZQgNYqcDdFcb_X0n9vNxt1lbDdSahmoeBKzIsYmlZw6UuAkNH1oav_jrQ6y1SepiZSK6g9JeVGSojvugazm1zvaUp9e948ry6Jlyb1_tsE2-FZeSyTE44eP-5WcapYwYhT_6iFhNCi1iUQZQYNhNKabsntYQ-JxmkGBtGTPAQ0yVPhXJXDB9rg3gKxBsMMiZoN2FgMdMLbNdfNPAl_RxHmF44Hg.ITmnB6ytf-f-h859.nMUhKZkOT0K9Zp9H-gqzAM5uFqkmWCBNxU-C-jjf-8rt5eGmGMAYwPG3Ue_oWiel71nc7xlYwAmo-2jmJ_uxm6u-dYeW58ZNQfprqQqlFa0f_HRtrMb2ZoTkXlaMUu23PiVYDsxZDUa7234jRDcV10z4dt-C2TbugH4MNSW_xn-s0g_0brmgbYWz55LBKcdsossKPBA4PxDhAgJE6l8Pv7ksL_cY_2-qEye13Otiyw_y8D21Ijl35ILis-2TWg1MkRIHR4gcCkUy8j68hx-JZuLUcKWfc1oZQ7pCtTQsBL8p1RQ8i1dGH755nqlOHyyPVM3W-CIpxl1Ol8My1GiPifzWPfoBcvzz4L9XCeax18WK7zOKeAukhBeRt6QVB65h4z7831cxjTDcm-5dSeW5oN7q4Knbz4YbH7Ro9gYao9OvHBZaZbggjr1RIcy7yYb9lKtjT7k21FEzH5Ju_lYwbG08gHhUCsXOsdprSDRuLxFQuWUNpxA6FW-pRp8SLQ7AgCrLD8O2TPfoqkhPIDLhUFNQ3DA1Uu13ydNqdnHp651_AkFxwDdgog.-q5fvAXO1bepoTN-UsNl-Q%26scope%3Dopenid%26client_id%3Dxfinity-stream-login%26response_type%3Dcode%26redirect_uri%3Dhttps%3A%2F%2Fxerxes-sub.xerxessecure.com%2Fxerxes-jwt%2Foauth%2Fcode%26nonce%3Dxerxes-lite.a706f476-ebc5-440b-89e9-1cea8adb703f%26prompt%3Dselect_billing_account%26response%3D1&client_id=xfinity-stream-login&reqId=cb6f9bd5-d42a-43a6-95f2-d96a57b199f9&selectAccount=1

(edited)

I no longer work for Comcast

Visitor

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1 Message

3 years ago

Same problem. cache clearing made no improvement. Don't think it's really an account issue, because the mobile app on an ipad still works fine. I think they borked some kind of backend code release that affects how tokens are passed on the desktop side. Comcast is pretty sloppy, and totally neglect MacOS.

Problem Solver

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788 Messages

Thanks for taking the time to let us know that you are having an issue with the Xfinity Stream app on certain devices. I know how frustrating and impactful this can be when a service/feature that you regularly use is not working as it should. We have had a team of expert engineers working to get to the bottom of this issue. We have made updates and adjustments recently, are you able to tell me if you have seen any changes at all on the devices that are having this issue? 

I no longer work for Comcast.

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