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Visitor

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1 Message

Sat, Jun 25, 2022 3:08 AM

Hmm, the page didn't load correctly

I can't seem to access my account on any browser or device. It appears to log in correctly, but then shows:

Hmm, the page didn't load correctly

Official Employee

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855 Messages

2 m ago

Hey there, thanks for reaching out through Xfinity Forums! We definitely want to help with getting you logged into your account! Are you having issues accessing your account through just our website? Have you tried accessing your account through the app as well? 

Visitor

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1 Message

1 m ago

Same here, can't log into the app or the website due to this error. Using the same exact email I signed up for my service with and get update emails on.

Official Employee

 • 

226 Messages

Thank you so much for letting us know that you are having similar issues! Have you gone through some basic troubleshooting steps we provide for web browsers here

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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