Visitor
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3 Messages
Your company being a NIGHTMARE to deal with
I bought a new Samsung Galaxy 21fe and received it on Friday June 24. I decided to return the phone (it is just not worth $700 to me) and I called on Sunday June 26 and spent 44 minutes (mostly on hold and being transferred) to explain that I wanted to return the phone. I asked if the phone could be returned to the local Xfinity store so they could transfer service back to my old phone. I was told that it would be fine. I am disabled (visually impaired and wheelchair bound) so I forwent having my caregiver go grocery shopping for me so she could return the phone at the store. Well, guess what? She was told that I would have to mail it back! You have the most INCOMPETENT employees I have ever had the misfortune to try and do business with!!! Due to my disabilities I cannot be without a phone and this has been the most stressful situation I've had to deal with in years and I am still in my second HOUR on the phone with Xfinity Mobile as I am typing this right now. They're asking me about SIM cards (I have never used any such thing and I really don't know what they're even talking about). I purchased both of these phones from Xfinity! So I have no idea what you are going to do to fix this!!!! I think I m going to call our lacal news stations who deal with consumer affairs and tell them what a NIGHTMARE this has truly been.
And while we're on the subject of abject incompetence, I have been asking for 5 YEARS for you to change my billing date! How is a company that claims to be a leader in technology be incapable of doing the simplest of tasks is truly beyond my comprehension. Now I m going to go file a complaint with the Better Business Bureau and every other agency I can think of. You are a DISGRACE to cellular phone companies!
rightfooted
Expert
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1.4K Messages
3 years ago
Exchanges can be done in the store, but returns have to shipped via FedEx. You can have your number transferred back to your old phone by contacting Xfinity Mobile via chat. They'll also send you a FedEx return label.
More information is on the support page at https://www.xfinity.com/mobile/support/article/returns-and-exchanges .
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user_dcef24
Visitor
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3 Messages
3 years ago
I spent almost 3 hours yesterday trying (unsuccessfully) to get my service transferred back to my old phone! Why did they tell me I could take it back to the store (they ASSURED me that would be no problem) and it's apparently a huge problem and a waste of my caregivers time!?! I have never been so DISGUSTED with a company in my life.
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MNtundraRET
Gold Problem Solver
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5.9K Messages
3 years ago
I have Escalated your post to get this serious situation solved.
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