Your company being a NIGHTMARE to deal with

I bought a new Samsung Galaxy 21fe and received it on Friday June 24. I decided to return the phone (it is just not worth $700 to me) and I called on Sunday June 26 and spent 44 minutes (mostly on hold and being transferred) to explain that I wanted to return the phone. I asked if the phone could be returned to the local Xfinity store so they could transfer service back to my old phone. I was told that it would be fine. I am disabled (visually impaired and wheelchair bound) so I forwent having my caregiver go grocery shopping for me so she could return the phone at the store. Well, guess what? She was told that I would have to mail it back! You have the most INCOMPETENT employees I have ever had the misfortune to try and do business with!!! Due to my disabilities I cannot be without a phone and this has been the most stressful situation I've had to deal with in years and I am still in my second HOUR on the phone with Xfinity Mobile as I am typing this right now. They're asking me about SIM cards (I have never used any such thing and I really don't know what they're even talking about). I purchased both of these phones from Xfinity! So I have no idea what you are going to do to fix this!!!! I think I m going to call our lacal news stations who deal with consumer affairs and tell them what a NIGHTMARE this has truly been.

And while we're on the subject of abject incompetence, I have been asking for 5 YEARS for you to change my billing date! How is a company that claims to be a leader in technology be incapable of doing the simplest of tasks is truly beyond my comprehension. Now I m going to go file a complaint with the Better Business Bureau and every other agency I can think of. You are a DISGRACE to cellular phone companies!