XfinityJessie's profile

Administrator

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4.4K Messages

Fri, Jun 18, 2021 9:52 PM

Xfinity Mobile Maintenance

**Update 06/21/2021**

We finished working on our internal systems recently, which may have affected our Xfinity Mobile customers’ ability to place orders, activate phones and access or make payments or changes to their accounts. If you still need assistance with these issues, you can find resources or chat with an agent online, twenty-four-seven, at xfinity.com/mobile/support. We apologize for any inconvenience and appreciate your understanding, as well as your business.

**Original Post 06/18/2021**

Starting at 11:00 PM ET on June 19th, 2021, we will be working on our internal systems and will be unable to assist our Xfinity Mobile customers with placing orders, phone activations and accessing or making payments or changes to their accounts. We expect to be able to assist with these matters again around 10:00 AM EST on Sunday, June 20th. We apologize for any inconvenience and appreciate your patience, as well as your business.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

4 m ago

Where can I actually chat with an agent online as you mention?  All I can find is that annoying chatbot.  I had to call several times to rectify an error made by an agent yesterday and I'm still not sure it's fixed.  I spoke with 5 different agents, having to explain my issue over and over and it was hard to understand them because they all seemed to have terrible connections- kept cutting in and out or even dropping my call.  Very frustrating and worse because it was totally avoidable had the first agent done his job properly.  Have four lines with Xfinity and not getting off on the right foot.  Also promised a 50.00 credit for my trouble (spending 3 hours on the phone) which has not appeared.  Is there actually a place to chat live?

Official Employee

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39 Messages

Thank you for reaching out! I do apologize for the experience you have been having and we do have a dedicated mobile chat support team. They can be reached here https://comca.st/3xZtKBD just type "speak to an agent" It will ask what the issue is regarding, then your zip code and it will connect you with someone.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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