Visitor
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3 Messages
Xfinity mobile can not activate Apple watch 7
I have been back and forth with three reps trying have an Apple Watch added to my account
My new watch is apple watch 7 45mm Titanium, when I activate cellular, It stuck at STEP 3/4
I have updated the latest software on both the phone and the watch.
Symptoms:
After I pressed "Complete Activation" button, running about 20 seconds, then the "Complete Activation" button show up again with no any message.
I try many times, same issue(I reset the apple watch many times as well, same issue. I never get though this step. I can not activate my new apple watch.
I also notice that after paired with my iPhone, the new apple watch 7 does not show up on my Xfinity mobile my-account.
If the issue can not got fix here, I may ask reddit, maybe someone knows the solution....
CCAlisha
Problem Solver
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571 Messages
3 years ago
Hello, @hello.wayne I am very sorry to hear of the troubles you have had with activating your Apple Watch. We would like to get this resolved. Please send us a direct message with your full name and service address.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon or https://comca.st/31gCWXx
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
(Credit to @BruceW)
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user_50bb07
Visitor
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2 Messages
3 years ago
any luck? I am having the same issue
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mixer788
Visitor
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1 Message
3 years ago
I am having the exact same problem. went to apple for an hour and a half and they said go to Xfinity, so I do. I waited in Xfinity and she added my watch to my account (or so she said she did) and I said it is still not work. She told me to wait till over night and I will be able to activate my apple watch 7. Ok its been almost 24 hours and still times out and "Complete Activation" with no notice. Please this is tasking WAY too long just to get it activated.
(edited)
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Flyfisher33
Visitor
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4 Messages
3 years ago
I commented before . Xfinity has a serious problem with activation. I bought a Apple Watch 7 from then a little over a month ago . Some how it was was deactivated. They say their is nothing they can do about it . I called Apple and they told me that the problem was with Xfinity and they don’t understand why they don’t take care of it . The whole thing is very frustrating.
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user_0eecc8
Visitor
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1 Message
3 years ago
I'm currently having the same issue adding an apple watch 7 purchased from the apple store for my wife and had the same issue when I purchased my watch a few months ago. The issue is related to xfinity mobile using verizon for the carrier and the watch not being recognized as a device on the network. The resolution for my watch took two weeks and multiple phone calls, not acceptable. Recommend you use the form on the xfinity website to elevate your issue, the fix requires verizon to add the device on their network. We've been trying to resolve the issue with my wife's watch for a week now, tech support is not aware of and doesn't understand the issue, keeps telling us the problem is with Apple. This has to be a known issue with xfinity mobile but they haven't shared the fix with the support team.
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user_50bb07
Visitor
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2 Messages
3 years ago
I now have my Apple watch 7 added to my account. Apparently the reason it I could not add it is that Xfinity limited my account to two lines, and though the watch is not an additional line, it is considered as such. It took an act of God to find this out because the reps helping out for so many hours could not understand why it was not working.... I was crazy upset when I found out they would only allow me to have two lines as I have excellent credit and when I asked to speak to a representative about why I could only have two lines they said it was a computer decision and that a person could not change this. To note, I have been an Xfinity customer for more than four years now and I have never missed one payment. Today when I moved my child's number to another provider, I was able to add my watch successfully. That might be everyone issue and Xfinity is not sharing.
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