Visitor
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2 Messages
Xfinity Mobile Billing Nightmare
I visited the Xfinity North Avenue, Chicago, IL location today because there is a problem with my Xfinity Mobile Bill and after 1 hour and 20 minutes in the store, the problem is worse! I have already been on the phone with several Xfinity agents, February 23 and March 6 who said that the following problems would be resolved, but they are still not resolved as of March 13...
Line [Edited: "Personal Information"] deactivated, I NEVER requested this line.
Galaxy Flip phone was returned and received (I have proof!) but I still haven't been reimbursed the $144.16.
I wanted these 2 problems to be resolved but instead I was credited $729, and the 2 lines still show up on my account and I will still be billed for 2 lines on March 19 statement. Why? I don't know because the manager and staff at this location are very rude and condescending about answering questions.
And since I had already been there for 1 hour 20 minutes, I walked out so that I wouldn't make a scene with my anger and frustration with them.
What I want NOW is...
Line [Edited: "Personal Information"] deactivated AND a credit of $144.16 on my January 26 - February 27 Statement
user_14f769
Visitor
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3 Messages
2 years ago
I've been fighting something similar for over 10 months. I never even got the device TO return!!!
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XfinityVianney
Official Employee
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2.2K Messages
2 years ago
Hi, @user_7c7490. Thank you for reaching out. Here on Forums, we are able to fully assist with residential services like Phone, Security, Cable, and Internet. Due to account security, however, we are limited on access to your Xfinity Mobile Account. We do recommend reaching out to our experts to ensure your concern is resolved. You can reach them by texting or calling 1 (888) 936-4968. You can also chat with an expert here https://www.xfinity.com/xfinityassistant/?channel=xMobile.
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