Xfinity mobile $250 device credits misinformation
I signed up for Xfinity mobile service on 11/23/19 at a local store. At the time, there was a promotion where I would get $250 off in credits if I buy a new phone from the store.
Because I planned to travel abroad in a couple of months, I asked the sales rep if I will be able to use the new phone outside of the US. The sales rep told me the phone will be unlocked only if it’s paid in full and the $250 device credits will be applied to my monthly bill instead. Following this advice, I paid for the phone in full.
Now a month later, my phone is not unlocked and the $250 device credits are not applied to my phone bill. I contacted customer support last week. A supervisor stated that the device credits only work in monthly payment plan and I was provided wrong information by the sales rep. I was told to bring this up with the manager of the store. I tried calling and visiting the store in-person but I still haven’t been able to contact this manager since last week.
I don't know who else to contact. Please help!