To restate my main point in the private message, the problem comes from the sales representative at my local store providing incorrect or incomplete information regarding the contract and promotion terms. If I had known that 60 days need to elapse before the iPhone can be unlocked, and the device must be on a Device Payment Plan to qualify for the $250 device credit promotion, I would definitely not pay for the iPhone in full on 11/23/19. I can just easily visit an official Apple Store and purchase an unlocked iPhone there instead.
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I signed up for Xfinity mobile service on 11/23/19 at a local store. At the time, there was a promotion where I would get $250 off in credits if I buy a new phone from the store.
Because I planned to travel abroad in a couple of months, I asked the sales rep if I will be able to use the new phone outside of the US. The sales rep told me the phone will be unlocked only if it’s paid in full and the $250 device credits will be applied to my monthly bill instead. Following this advice, I paid for the phone in full.
Now a month later, my phone is not unlocked and the $250 device credits are not applied to my phone bill. I contacted customer support last week. A supervisor stated that the device credits only work in monthly payment plan and I was provided wrong information by the sales rep. I was told to bring this up with the manager of the store. I tried calling and visiting the store in-person but I still haven’t been able to contact this manager since last week.
I don't know who else to contact. Please help!
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