X

Visitor

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1 Message

Tue, Jun 7, 2022 12:49 AM

Xfinity doesn’t actually have 5G and their customer service is a lie.

I have the IPhone 12 Pro, and my phone settings say I can use 5g, my Xfinity mobile plan says I can use 5g, and I know my area is covered with 5g. Yet still my phone won’t connect to 5g and continues to stay on LTE. I’ve done everything that Xfinity had said about fixing the problem, yet it still persists. I’m beginning to believe that Xfinity doesn’t actually have 5g and It seems like I’m paying for something that doesn’t exist. My friends phone is connected to 5g and they use T-Mobile, I’m thinking of switching over, but the xfinitywifi is pretty useful. I’ve restarted my phone, I’ve checked my phone plan, I’ve reset my network settings, I’ve turned airplane mode on and off, I’ve tried to contact an agent, but no one helps.

DaveO3

Problem Solver

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482 Messages

3 m ago

Unfortunately 5G coverage is not as wide spread as shown on coverage maps. Yes there may be some 5G transmitters sprinkled around the country, but the carriers are still in the process of swapping the now deprecated 3G and the 4G LTE ones for 5G. From the article below it appears that Verizon users are only connecting to to 5G about 10% of the time. 

https://www.highspeedinternet.com/resources/4g-vs-5g

tuffigirl

Contributor

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95 Messages

3 m ago

Honey they all lie. There is a big difference between by 5G and 5GUW (5G Ultra-Wide). 5G is just glorified LTE and I've talked to so many who sat their speeds are actually slower. 5G UW is the faster speeds but it's very limited... mostly in big cities and will take a long time to spread out. Just because your friends T-Mobile shows her phone says 5G doesn't mean it's actually 5G... you need to check all the carrier maps and see where by 5GUW is in your area and then decide if you want to not only pay for the huge amount of data it eats up but kill your battery in the process.You also need to go into your Cellular Data Option settings and make sure you actually have it turned on... cause I live in a bad area for coverage and even mine says 5G. I'm sure not their biggest fan anymore but my Xfinity says 5G most of the time these days. 

Visitor

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1 Message

5 d ago

Are you still having this issue? I just switched yesterday and am having the same problem. I have tried everything you have per an Xfinity rep and nothing works. 

Official Employee

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232 Messages

@user_94e978 Hey there, thanks for being part of our XFINITY Mobile family. We'd love to help, but we don't have access to XFINITY Mobile accounts via social media, I do apologize.

We would suggest contacting our Mobile experts via one of the following methods:

• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://comca.st/3dvuppI

Our XFINITY Mobile partners are available daily from 7 am to 9 pm EST. I'm confident they'll be able to get this resolved for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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