Xfinity doesn’t actually have 5G and their customer service is a lie.
I have the IPhone 12 Pro, and my phone settings say I can use 5g, my Xfinity mobile plan says I can use 5g, and I know my area is covered with 5g. Yet still my phone won’t connect to 5g and continues to stay on LTE. I’ve done everything that Xfinity had said about fixing the problem, yet it still persists. I’m beginning to believe that Xfinity doesn’t actually have 5g and It seems like I’m paying for something that doesn’t exist. My friends phone is connected to 5g and they use T-Mobile, I’m thinking of switching over, but the xfinitywifi is pretty useful. I’ve restarted my phone, I’ve checked my phone plan, I’ve reset my network settings, I’ve turned airplane mode on and off, I’ve tried to contact an agent, but no one helps.