Tony200816's profile



1 Message

Sunday, September 17th, 2023 1:04 AM

Won’t allow me to log in as primary user.

I try to log into my account using my user ID and it tells me I am not the primary user on the account.  We only have two logins.  What can I do?

Official Employee


510 Messages

4 days ago

@Tony200816 Thank you for reaching out on the Xfinity Community Forums. I am happy to look into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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