I switched to xfinity phone last year, next week will be the one year mark. It still does not work. After seven months of customer service nightmares I was finally told that the three xfinity apps on my phone were not enough. There was yet another required for wireless service (no representative in the store or on the phone had said this for seven months). This should have been discussed when I signed up for service. It took several tries to find a representative able to identify the proper app needed (they were as confused as I was). I have now had the app for months and show strong connection to my router. I still drop nearly every call made. When I called into customer service this morning they told me "we do not have access to customer service on the American side". They went on to offer to transfer me to billing (that they can do) even though my autopay bills are paid in full. That was as far as I got. The call dropped. Xfinity has made clear they have no intention of providing services - only billing for them. After literally hundreds of hours trying to fix this a call back from the person I am talking to when the call drops would be a nice feature in customer service. A hint for customer service reps "call failed" does not mean "problem solved" it highlights the problem and indicates the need to reach out to that customer and is grounds for escalation to an actual technician. Instead you see it as one less call to deal with and ignore the problem.