Where is my visa card

I received notification that my visa card was mailed end of February. To this day no visa card and now no record found to check status. My name is [Edited: Personal Information]. I am beginning to think this was a scam to get me to sign up since everyone is having same complaint.

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Responses

jimtedjeske

Visitor

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1 Message

2 years ago

Similar issue. Signed up in April and still waiting for two Visa cards promised when I brought my own phones to Xfinity Mobile. Why does it take 16 weeks to get cards??? Why does Xfinity always make what should be a good thing into a bad thing? Only a truly stupid organization can accomplish that feat. There should be annual award for stupid promotions that hurt rather than help. Xfinity would be a finalist every year!

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CCYvonne

Contributor

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340 Messages

Hello @jimtedjeske I'm glad you have reached out about your gift card status. I'd be happy to answer all of your questions.

Can you please send our team a direct message with your full name and full address?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I no longer work for Comcast.

2 years ago

0

Plan

user_582976

Where is my visa card

jimtedjeske

CCYvonne

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