L

Visitor

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3 Messages

Thu, Jun 16, 2022 1:09 AM

we're sorry the number you have dialed has calling restrictions announcement 19

I just got a new phone and started with xFinity mobile today. I'm already majorly regretting this decision. I have 2 phone lines and one of them is working perfectly fine. The other one (mine) is giving me this message everytime I try to make an outgoing call : "we're sorry the number you have dialed has calling restrictions announcement 19"

I cannot call anyone, and i have already transferred from my other carrier so I can't make any calls at all. I have been trying the customer support line for an hour and I can't get a representative. 

Any help would be appreciated, I'm losing my mind.

Visitor

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5 Messages

2 m ago

Hi Leon, 

I am facing the same issue, Today I have purchased new iphone and transferred my existing line to Xfinity, It got activated successfully, I am able to receive text messages, incoming calls, but not able to make out-going call, Same message as you posted I am hearing, Please let me know if you are able to get resolved.

Visitor

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3 Messages

@user_c29455​ please see my comment for more but I recommend going into a store location. No wait, they fixed this exact issue for my husband in minutes just this morning.

Visitor

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1 Message

2 m ago

I also have the same issue. I transferred over two lines today from ATT and one of the lines cannot make outgoing calls, it can only receive calls and send/receive texts (the second line is working fine). After almost 2 hours of talking to customer service, they are sending a new sim card. Based on what I've searched online about this issue from others, I'm doubtful a new sim card will fix the issue. 

Visitor

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3 Messages

@user_4e3ceb​ That sounds exactly like my issue, except they did nothing to fix it. They gave me the runaround with customer service for 2 hours and then said they needed to "escalate the ticket" and it would be "solved in 3-4 hours" 

I went to bed and tried this morning and its still not working.

Visitor

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5 Messages

Hi Leon,

After 2hour call with customer care the issue got resolved, now I am able to make outgoing calls, The technical team member did last of setting from their end during the call and nothing happend, finally my call disconnected suddenly, saw my network got completely vanished, So i restarted my mobile and after some time the network came back, So finally the issue got resolved, While calling to customer care just mention today one person same issue resolved ask them to connect to techinical team, I informed the Xfinifity to have the resolution in handy so that other people can this issue resolved, Happy days ahead. 

Visitor

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3 Messages

@user_4e3ceb​ go into the store. They fixed this issue for my husband super fast! Without a new SIM. Plus you can get a new SIM in store immediately instead of waiting for them to ship it.

Official Employee

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312 Messages

Hello @user_c29455, were you able visit a store for a sim card or did you still need assistance?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

@XfinityXavier​ 

im having this issue and can’t call anyone to help. I reset everything and nothing is working.

Visitor

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3 Messages

2 m ago

My husband and I also switch Sunday and my husband had this exact issue. We called 100 times to the Support line and they were useless. We went in to a store and explained the situation and it was resolved in minutes! They told him his SIM wasn’t configured to work with his phone or something and they basically had to make some changes really quick. Go into a store! They also have a direct dial to Xfinity Support for their use so you won’t have to wait on hold or anything. They also have us an additional $250 (for a total of $500) off our phones because of a grace period deal of some kind.

XfinityJorge

Official Employee

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402 Messages

2 m ago

Hello @leon_1995 thank you so much for contacting our Xfinity Support Team over our Forums. We are sorry to hear about your recent experience with the mobile service and we are happy to point you in the right direction. Due to account security, we are limited on access to your Xfinity Mobile Account here on Social Media and we do recommend reaching out to our experts to ensure your concern is resolved. You can reach them by texting or calling 1 (888) 936-4968. You can also chat with an expert here https://comca.st/3Qx5H7a. I highly recommend using the texting option, I used it last week and got help quickly. 

Visitor

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2 Messages

12 d ago

Ported one of our lines over 28JULY2022(glad I didnt do both) I am having the same issue We're sorry, the number you have dialed has calling restrictions that has prevented the completion of your call, announcement 19.  In their attempt to fix it yesterday, I no longer have data.  Can receive incoming calls. I can text in/out
I am in chat now and tech ghosted me...nearest Xfinity is store is 40 minutes away....I am going to go back to Verizon. 

(edited)

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