Visitor
•
1 Message
Want to return an S22 Ultra that was was shipped 8 days ago but the only option under Manage Device is "Exchange for a new device"...
I'm trying to return a phone I ordered last Friday but for some reason it's only offering me an option for "Exchange for a new device" and telling me to go to an Xfinity Store.
According to: https://www.xfinity.com/mobile/support/article/returns-and-exchanges there should be an option for return that provides me with a FedEx label and instructions but that option is not there.
The phone was activated last week when I received it and I've been using it for the past 7 days.
How do I go about returning this phone before the 14-day period is up?
Thank you.
CCJoseph
Problem Solver
•
729 Messages
2 years ago
The best thing to do here is to either call the mobile customer service line at 888-936-4968. That team is experts on anything Xfinity Mobile! You can also go to any local store as well and they can help you return this as well! @
those are going to be the best options for you.
0
0
ourvenue
Visitor
•
10 Messages
2 years ago
Login to your Xfinity account and start a chat with an Agent. I had issues where not all of the menu options were visible to me. An Agent can initiate it for you though.
0
0