U

Visitor

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1 Message

Wed, Jan 12, 2022 10:31 PM

Closed

voice response

I am trying to secure helping setting up a voice response to my not being able to answer  the phone. Have tried visiting two of your stores here in Grass Valley  Calif. that  is  a joke. People lined up with a wait time  of many hours. This should be simple problem that you can resolve for me.  Makes no difference if is my voice is yours to tell people who  are calling  me that I am not available and to leave message. All one get's now is ringing after ringing which seems to never stop. "HELP please"  

This post was created from this comment on different post

Official Employee

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258 Messages

9 m ago

Hi @user_2c4d85. I am sorry to hear that you haven't been able to get assistance with creating a personalized voicemail. Our team here is a bit limited to help with any features or adjustments to your Xfinity Mobile account, but you should be able to get this resolved by contacting our dedicated XM team. They are available by phone and chat around the clock and I will have their info below.

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