Visitor
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1 Message
voice response
I am trying to secure helping setting up a voice response to my not being able to answer the phone. Have tried visiting two of your stores here in Grass Valley Calif. that is a joke. People lined up with a wait time of many hours. This should be simple problem that you can resolve for me. Makes no difference if is my voice is yours to tell people who are calling me that I am not available and to leave message. All one get's now is ringing after ringing which seems to never stop. "HELP please"
XfinityThomasD
Official Employee
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1.2K Messages
3 years ago
Hi @user_2c4d85. I am sorry to hear that you haven't been able to get assistance with creating a personalized voicemail. Our team here is a bit limited to help with any features or adjustments to your Xfinity Mobile account, but you should be able to get this resolved by contacting our dedicated XM team. They are available by phone and chat around the clock and I will have their info below.
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