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Visitor

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3 Messages

Fri, Sep 24, 2021 4:23 PM

Closed

Visual Voicemail issues

With the IOS15 update my visual voicemail was disabled (I already had to call once to have this added which seems so strange to me). I have called twice this week and spoken to upwards of 11 different "reps" and with no success have been hung up on and no resolution. I have reset network settings, power cycled and removed and inserted SIM card. What do I need to do to fix this? I havent even paid my first bill yet and am regretting switching. 

Official Employee

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1.4K Messages

1 year ago

o and thank you for taking the time to reach out to us here on our Xfinity Forums! I would be pretty frustrated as well in your shoes. Due to account security with Xfinity Mobile, our options are limited over social media. Please call or text 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93.

Visitor

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3 Messages

@XfinityBillie did you even read what I wrote?????? I have already called and spent WAY more time than I should for a feature that should be automatic and not something I need to call in for. I would rather put the effort into cancelling my service than to talk to another rep. 

Official Employee

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46 Messages

I totally get your frustration. We aren't able to fully access your Xfinity Mobile account here, but are certainly happy to help find the best options for the voicemail issue you are having. We just wanted to ensure you have all of our contact information, including the option of texting our experts for assistance. If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than willing to look into this for you.

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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8 Messages

1 year ago

Reset your network settings and then dial *73 - this work for me and got my visual voicemail working.

Visitor

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8 Messages

1 year ago

Reset your network settings and then dial *73 - this work for me and got my visual voicemail working.

Visitor

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1 Message

11 months ago

I am also having this issue. I was told by Xfinity that it is a known issue with the most recent iOS and that visual voicemail is only functioning for Android users right now. Xfinity says that the issue is on Apple's end; Apple says the issue is on Xfinity's end. I've done all of the suggested troubleshooting steps available, and nothing has worked.

Official Employee

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794 Messages

Hi all, As much as we would like to help you with mobile, we will need to direct you to the expert mobile team. They can be reached at 1-888-936-4968. They are available 24 hours/day, seven days/week. You can also reach out using this link https://comca.st/3okCfoLt. Scroll down to the bottom of the support page and click "Ask Xfinity".  It sounds like your question should be easily answered using the chat option above. Once you have an answer, please circle back and let the community know. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

11 months ago

I am trying to secure helping setting up a voice response to my not being able to answer  the phone. Have tried visiting two of your stores here in Grass Valley  Calif. that  is  a joke. People lined up with a wait time  of many hours. This should be simple problem that you can resolve for me.  Makes no difference if is my voice is yours to tell people who  are calling  me that I am not available and to leave message. All one get's now is ringing after ringing which seems to never stop. "HELP please"  

This comment has been converted into a post

Visitor

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1 Message

11 months ago

Wow your customer service is terrible. I was on hold for 30 minutes to talk to the tear two advanced technical team. They couldn't fix the problem and hung up after some trouble shooting and didn't call me back. I then called again had a 1 hour call back to which I got another tear 2 technical advance team person. They had me reset my network settings and did something on their end. But no luck. Then transferred my existing call with them to my number which in tern ended our call and didn't call me back. That is some advanced wizardry of getting out of a call.  I then called to speak to a supervisor where I was told that they would have to do a call back in the next 1-2 business days. WTF. My first week with Xfinity. Going back to Verizon. 

(edited)

XfinityLinda

Official Employee

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480 Messages

Hello, @yodrew84! We apologize for your experience, and we are sorry to hear you want to leave. We would love the opportunity to assist. If we may, please create your own post with the details, so we may reach out and help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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