Visitor
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3 Messages
Visual Voicemail issues
With the IOS15 update my visual voicemail was disabled (I already had to call once to have this added which seems so strange to me). I have called twice this week and spoken to upwards of 11 different "reps" and with no success have been hung up on and no resolution. I have reset network settings, power cycled and removed and inserted SIM card. What do I need to do to fix this? I havent even paid my first bill yet and am regretting switching.
XfinityBillie
Official Employee
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3.3K Messages
4 years ago
o and thank you for taking the time to reach out to us here on our Xfinity Forums! I would be pretty frustrated as well in your shoes. Due to account security with Xfinity Mobile, our options are limited over social media. Please call or text 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93.
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user_12f4d2
Visitor
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8 Messages
4 years ago
Reset your network settings and then dial *73 - this work for me and got my visual voicemail working.
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user_12f4d2
Visitor
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8 Messages
4 years ago
Reset your network settings and then dial *73 - this work for me and got my visual voicemail working.
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x0gotlemons0x
Visitor
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1 Message
3 years ago
I am also having this issue. I was told by Xfinity that it is a known issue with the most recent iOS and that visual voicemail is only functioning for Android users right now. Xfinity says that the issue is on Apple's end; Apple says the issue is on Xfinity's end. I've done all of the suggested troubleshooting steps available, and nothing has worked.
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user_2c4d85
Visitor
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1 Message
3 years ago
I am trying to secure helping setting up a voice response to my not being able to answer the phone. Have tried visiting two of your stores here in Grass Valley Calif. that is a joke. People lined up with a wait time of many hours. This should be simple problem that you can resolve for me. Makes no difference if is my voice is yours to tell people who are calling me that I am not available and to leave message. All one get's now is ringing after ringing which seems to never stop. "HELP please"
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yodrew84
Visitor
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1 Message
3 years ago
Wow your customer service is terrible. I was on hold for 30 minutes to talk to the tear two advanced technical team. They couldn't fix the problem and hung up after some trouble shooting and didn't call me back. I then called again had a 1 hour call back to which I got another tear 2 technical advance team person. They had me reset my network settings and did something on their end. But no luck. Then transferred my existing call with them to my number which in tern ended our call and didn't call me back. That is some advanced wizardry of getting out of a call. I then called to speak to a supervisor where I was told that they would have to do a call back in the next 1-2 business days. WTF. My first week with Xfinity. Going back to Verizon.
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