cwradio's profile

Frequent Visitor


23 Messages

Thu, Aug 4, 2022 12:18 AM

Voice mail notification

I have 2 new iPhone SE.

When someone leaves me a voice mail I get a text message from [Edited: "Personal Information"] (message contents has  a lot of letters and number and = signs) but the voice mail icon is not highlighted in the phone app.

When I check voice mail there is a message.

Problem with both new phones.

Any advice.   Thanks Paul

Official Employee


82 Messages

13 d ago

Hello @cwradio and thank you for bringing your concern with your mobile device to our attention here at the Xfinity Forums community.

I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform. Support information for XM can be found at


You can also contact our Xfinity Mobile support center via any of the following methods:

• SMS Text Message: 1 (888) 936-4968

• Phone: 1 (888) 936-4968

• Chat:


Frequent Visitor


23 Messages

7 d ago

Went to local Xfinity store and they were unable to solve the problem on either phone.

They tried to get Visual Voicemail and related icon to work (change password, network reset, Hot start, etc).  Paul


Official Employee


397 Messages

Greetings, @cwradio! Thank you for the update. Just to confirm have you reached out to our Xfinity Mobile specialist using the contact information that was previously provided in this thread (by my colleague)? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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