Retired Employee
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5.9K Messages
Update on iPhone 14 Shipments
Xfinity Mobile customers’ iPhone 14 orders may arrive a few days later than expected due to delivery delays from the manufacturer. We’ll email customers their shipping confirmation with tracking information as soon as the devices ship. We apologize for any inconvenience and appreciate your patience.
user_33dcf4
Visitor
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1 Message
3 years ago
We signed up Xfinity Mobile transferring two lines for the iPhone 14 Pro promotion ($400 off). We ordered my wife's iPhone 14 Pro on Sept. 17th. The agent gave us an order number and said we were good to go and the expected receive date was Oct. 14th. Well now Oct 14th is here and no phone. I contacted Xfinity Mobile support, and learned that my order was canceled do to some verification process. The agent said he could reorder, but the $400 promotion had expired, I would have to pay full price. Is Comcast using promotions to get people to sign up and then using process to get out of honoring the promotion?
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BlckShadow
Visitor
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4 Messages
3 years ago
Today my iPhone 14 has been shipped by xfinity earlier then expected. Ordered from September 29th it was expected on Oct. 21st due to back order. I still have a problem with this promotion for the $599 off it has yet to be applied to my iPhone 13.
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jtran408
Visitor
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1 Message
3 years ago
Ordered my wife an Iphone 14 Pro deep purple on 9/11 with website showing expected delivery on 9/18. Never got a confirmation email. Called in on 9/21 to check on the status of the phone and was told they see the order, but phone is back ordered and that I just need to wait. 10/5 I order myself an Iphone 14 Pro black and receive a confirmation email the next day. I call in again as I thought it was strange that I got a confirmation email, but my wife's phone from 9/11 still has no confirmation email. They tell me again, they see the order and deep purple is back ordered I just need to wait. 10/19 I receive my Iphone 14 Pro black. Found it weird that my order from 10/5 got delivered before my wife's order on 9/11 so I call in to see what's going on. Now I am told my 9/11 order was cancelled because of inventory reasons. What? It sat for almost a month and 2 customer support reps told me they saw the order and now it just magically cancelled itself. I ask the rep if I could just place another order for the Iphone 14 Pro deep purple 256GB as I saw the website say it was available. My original order on 9/11 also had a promotion price of $400 off so I ask if that promotion could be applied as It is not my fault the order sat for over a month and then just cancelled itself. Rep tells me nothing they can do. If I order today, it is after the promotion date so it'll be full price. At this point I'll gladly return my Iphone and switch carriers if this is how Xfinity treats their customers.
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