joshua909net's profile

Visitor

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9 Messages

Mon, Sep 20, 2021 4:43 PM

Unable to set up cellular on Apple Watch

Yesterday unfortunately I had to reset my Apple Watch Series 6 and after setting it up, it does not permit me to set up my cellular plan with it. After tapping "Set Up Cellular Plan" it takes me to an xfinity login. After logging in the process begins to gather information about the device but then fails saying "Sorry, looks like we are having technical difficulties. Please try again." I've been dealing with this for three days and Mobile Support has not been any help at all. Any suggestions?

Visitor

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3 Messages

1 m ago

I am having the same issue.

Visitor

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9 Messages

@user_177928 I had to fight to get a Tier 3 on the issue. They ended up removing the watch from the account and re-added on their end. 

Visitor

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3 Messages

Thank you for your information. I will try that.

Official Employee

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195 Messages

Hi there @user_177928!  Thanks so much for taking the time to reach out to us here on our Community Forum.  We are so glad to hear from you.  Were you able to reach out to our awesome Xfinity Mobile team to get this taken care of?  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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3 Messages

@XfinityArmand It seems the Xfinity Mobile team can not fix it.

Official Employee

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245 Messages

Hi there @user_177928! I am sorry to hear that. Have you attempted to contact Apple to see if they have a work around? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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