U

Visitor

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5 Messages

Fri, Apr 29, 2022 10:30 PM

Thanks Xfinity Mobile

[Edit: Inflammatory] I've been a customer with two lines on my account since November. On March 18th I was hurt doing my job as an EMT placed on medical leave. After being told by my doctor that I will require surgery I reached out to xfinity mobile for help with the issue. I was told via chat that I would be eligible for a medical emergency extension. I called xfinity mobile today and I was told that that's not possible and that basically [Edit: language]. Even though I have the screenshot of the conversation with xfinity mobile and proof of my injury that didn't matter. It was basically [Edit: Language] pay me even though I explained the reason why I could not. Thanks xfinity I will be reaching out to the BBB

XfinityDevin

Official Employee

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731 Messages

5 m ago

@user_04d6e8

Good morning! We appreciate you choosing to work with us here through our Xfinity Forums. First and foremost, I hate to hear that you got hurt and I certainly wish [Edit: Formatting] you the best in your recovery! I completely understand how that can add a financial strain.

We want to be sure you get the best support possible. Since we have limited access to your Xfinity Mobile account through our Forums, I would recommend reaching out to our Xfinity Mobile Experts using one of these convenient options below:

SMS Text Message: 1 (888) 936-4968

Phone: 1 (888) 936-4968

Chat: https://comca.st/3LySuaR


I understand that you have already spoken to us regarding this as indicated in your post. I would recommend reaching out to them still to review any other possible options.

We are able to address your billing and account options for other services such as internet, TV, home phone and home security. Have you spoken to us about options for any other services? If not, please let us know and we will be glad to help with that here.

(edited)

gackenhj

Contributor

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32 Messages

@XfinityDevin​ typical reply. If you call Xinity Mobile again, do not talk to a Level 1 agent.  Call back or let them throw you back into the Que till you get a Level 2 rep. We discovered this after hrs on the phone with them. A Level 2 rep is suppose to be able to email you. Ask for an email stating what his/her response is. Always call on a cell phone so you have proof you spoke to Xfinity Mobile and length of time of each call. Frequently no notes or incorrect notes are left in you file. Record your conversations if your phone has this feature. Try Better Business Bureau for help. So sorry to hear of your accident and hope your are recovered by now. No way to treat any human, especially a EMT.

Visitor

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3 Messages

1 d ago

I have been with them for years. They lie in chat and and on the phone. That's if you get pass Artificial Intelligent Bot. T Bbb beautiful idea. There are so many complaints on Xfinity mobile & Internet. I will say that they will give you a extension on your bill. You only qualify every 3 months I believe. It's only an extension. Pay some now and or pay 2 bills on your next bill . Which is double. Hope this is helpful for some. 

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