U

Visitor

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1 Message

Tue, May 3, 2022 2:02 AM

Terrible activation

Xfinity has the worst activation process I have EVER encountered. I have spoken to 9 representatives within 4 days to have my phone activated. Only one rep seemed knowledgeable who cared but he couldn’t resolve the issue. Going on my 5th day without a phone because mines won’t activate. 

XfinityAbbie

Official Employee

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983 Messages

2分前

@user_2a3fb3 Hello and thank you for reaching out with your concerns. I am sorry to hear you are having issues activate your mobile line. This would be really frustrating. 

 

Xfinity Mobile support via social is currently limited, and we only have access to help with general questions about pricing, service offers, and basic troubleshooting available on https://comca.st/3kFt7bB.

 

For activation issues, I would recommend contacting our Xfinity Mobile support center via any of the following methods:

 

Visitor

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2 Messages

23日前

I can relate. I recently tried to switch from T-Mobile to Xfinity and have had a NIGHTMARE experience. I tried to port the number over on May 31st. It's now June 11th and the phone is still not activated. I have called Xfinity customer service countless times and spoken to representatives who always start by saying check with T-Mobile. I've spoken with dozens of T-Mobile reps who all say they sent the number to Xfinity. For a long neither company took responsibility until I forced reps from both companies to speak to each other. It is now clear that T-Mobile ported the number over and for some ridiculous reason Xfinity cannot activate it. EVERY TIME I call get some rep who says the same thing "checking al my tools", goes through all the same motion, blames T-Mobile, finally escalates it to the "highest level" (whatever that means) and tells me I have to wait 24 to 72 hours. EVERY TIME. The line often drops and often no one calls back. Then I have to call the 1-888 number and start all over. I am so frustrated that I have begun yelling a reps in the Philippines (or whenever they are), which is uncharacteristic of me, as it is not their fault. 11 days now and my son has no service to his phone. NO ONE seems to are enough to fix it. I have gone into the Xfinity Mobile stores many times to see if they could help, but it's just a bunch of kids with no clue who end up call the same number I call. Really really low rent!  I am sick of this company's banal excuses and piss poor customer service. I left T-Mobile because the coverage is not good at my son's school and left Verizon before that because they were too expensive. Now I see why Xfinity is cheaper. They cut corners on service. I'm hoping that I can cut through the clutter and get the attention of someone in this company who is competent. I have never been so dissatisfied with a company in my life. REALLY REALL BAD!!! FIX IT Xfinity. As I type this, I am on hold with a supervisor who is asking the same questions and going through the same useless motions. Sigh!!! I need a better option.

Visitor

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6 Messages

23日前

Same exact experience we are going through except it is my husband’s phone that is stuck. He is an attorney and uses it for work. There is no way to calculate how much money we’ve lost!

Visitor

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7 Messages

11日前

Tier 1 agents either on chat or call wouldn't help at all. They all made me repeat the same thing on and on from the beginning and transferred me to someone at Tier 2, the advanced team(?). Tier 2 couldn't do anything better and ended up saying to wait another 25 minutes, 50 minutes, 4-5 hours, 24 hours, 48 hours, and 72 hours max. I would call, not get on chat, ask Tier 2 right off the bat, so they elevate the issue to Tier 3. For whatever reason, Tier 3 is not directly available for customers. At least, that's what a manager-level customer rep said.

9 DAYS of HELL with over 2 DOZEN AGENTS for ACTIVATION

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