Visitor
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8 Messages
9 DAYS of [Edited] with over 2 DOZEN AGENTS for ACTIVATION
It took ONLY nine days, with over two dozen agents spending at least an hour or two on chat or call each time to get my phone line transferred from AT&T and activated. The most excruciating part of that process was such horrendous attitudes and tones of a few technicians. Incompetency and empty promises with no accountability or follow-ups from a few were not shocking at all but still disgusting.
In all fairness, a few supervisor/manager-level customer reps on the calls were quite empathetic, apologetic, and understanding. Most others only aggravated my frustration by making me repeat the same on and on and on and being casual, patronizing, condescending, etc. I've documented all communications since they started throwing me a whole lot of [Edited: "Language"]. Along with the names and employee IDs of a few technicians and customer reps.
I have no idea how it'll play out, but I'm working with a couple of media outlet clients of mine to share this story, too. The story begins with a 15-minute switch sales pitch and ends up being a big [Edited: "Language"] fiasco.
user_bf64
Frequent Visitor
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19 Messages
2 years ago
Keep at it...wear them down.
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sycheng3071
Visitor
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4 Messages
2 years ago
How did they solved your issue? I am stuck with the porting and activation since last weekend, and talked and chatted with more than 10 agents already, and was told that porting is validated by previous carrier, and phone number will be activated within next 2 hours, 4 hours, 6 hours, 24 hours. But is still not activated. I had no phone service for 5 days, do not know what to do. Will appreciated if you have any trick or tip on this.
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user_468af0
Visitor
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7 Messages
2 years ago
Same thing is happening to me with no end in sight! I'm going on day 6. And I can't even cancel because they have to text or call me for a PIN to transfer my line to another company AND I HAVE NO ACCESS TO MY PHONE. I can't call, text or anything. It's stuck on SIM Not Supported screen. I've talked to who knows how many agents, gone to the store 3 times and the apple store to try and fix it. I've repeated myself literally dozens of times. No one will give me a date when this issue will be fixed even though they said they'd call me in 72 hours (which has long passed since it's been 6 days).
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rkcyu
New Poster
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4 Messages
2 years ago
I CAN TOTALLY ECHO WHAT YOU GUYS ARE FACING, IT IS ACTUALLY MORE THAN 2 WEEKS I DEALT WITH THIS AND STILL WAITING -I had really terrible experience with my new xfinity mobile iPhone activation purchased new from xfinity mobile arrived couple weeks ago and had been pending porting in number and activation, in the last week I literally had to call everyday and spent no less than 4 hours a day (calling 1 (888) 936-4968 got to tier 1 agent, that's 30 min and then wait on line for another 1 hour to get ADVANCED TEAM AGENT, .......we even did several time conference call with the existing carrier (holding my number intended to port into xfinity) confirming my account PIN and # was correct and my account is in good standing and absolutely free to port out. Every time I was told xfinity advanced team is working internally to resubmit correct info again and again. Biggest pain is that the experience to hold for hours and waited for update and had to call again and again to dealt with different agents and repeat my horrible story over again (Everytime I asked for call back to my phone, or if disconnected but no commitment and delivery on promises), so I have to call over and over again and repeat the info over and over again to different answering agents, this experience is horrible and has happened repeatedly till now still not able to activate my phone.
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