U

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1 Message

Wed, Apr 13, 2022 5:59 PM

Switched from AT&T to Xfinity Mobile phone not porting over how much longer are we going to have to wait?

Switched from AT&T to Xfinity Mobile phone not porting over how much longer are we going to have to wait? Started the activation Monday evening about 6:00pm 4/11/2022. I have talked with several technicians, last one was yesterday, he said to shut the phone off and turn back on if it did not port over I would need to wait 24 hours. I do not see how this is a workable solution... I need my service! Any suggestions?

Visitor

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7 Messages

11日前

Tier 1 agents either on chat or call wouldn't help at all. They all made me repeat the same thing on and on from the beginning and transferred me to someone at Tier 2, the advanced team(?). Tier 2 couldn't do anything better and ended up saying to wait another 25 minutes, 50 minutes, 4-5 hours, 24 hours, 48 hours, and 72 hours max. I would call, not get on chat, ask Tier 2 right off the bat, so they elevate the issue to Tier 3. For whatever reason, Tier 3 is not directly available for customers. At least, that's what a manager-level customer rep said.

9 DAYS of HELL with over 2 DOZEN AGENTS for ACTIVATION

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