Switch still in progress after a month
I cannot view a bill and get “switch is still in progress” after a month. Click on bill and get “sorry there was a problem.” Last month I was billed for 4g 2 unlimited lines @ $45/ and 3 lines by the gig $12. It should have been 2 unlimited at $30 and 3 by the gig $15.
Been to the store 3x, 4 phone calls equaling over 2 hours. Today at the xfinity store I was told I need to call😔
3 months ago
Hello, thank you for reaching out today! I do have to apologize, our team here does not have access to Xfinity Mobile accounts. I recommend reaching out to our Xfinity Mobile experts. I am confident they will be able to help you with this matter. Thank you.
You can contact our Xfinity Mobile support center via any of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile