1 Message

Tuesday, December 27th, 2022 10:28 PM

Switch still in progress after a month

​I cannot view a bill and get “switch is still in progress” after a month. Click on bill and get “sorry there was a problem.”  Last month I was billed for 4g 2 unlimited lines @ $45/ and 3 lines by the gig $12. It should have been 2 unlimited at $30 and 3 by the gig $15.​

​Been to the store 3x, 4 phone calls equaling over 2 hours. Today at the xfinity store I was told I need to call😔​

​Any ideas?​

Official Employee


608 Messages

3 months ago

Hello, thank you for reaching out today! I do have to apologize, our team here does not have access to Xfinity Mobile accounts. I recommend reaching out to our Xfinity Mobile experts. I am confident they will be able to help you with this matter. Thank you. 

You can contact our Xfinity Mobile support center via any of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat:  https://www.xfinity.com/xfinityassistant/?channel=xMobile 

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