Suing for Breach of Contract, Deceptive Business Practices, Emotional Distress

(Edited: Personal Information Please see Forums Guidelines)I bought mobile service in August 2020 and my billing hasn't been right since. I have called several times a month every month since August to resolve the bundling and billing issue. I have been told variations of "I have fixed your account" half a dozen times, most recently on 12-3-2020. This can be verified by ready the SCORES of notes on my account, and by listening to the audio recordings. Each time I call in, I explain to the agent that I need my services bundled, and that I need the billing sorted out. These issues are never resolved.

I received email notification that my account would be suspended for non-payment on November 27th. I called *611 right away, spoke with Nadja, explained the issue to her, and she told me my account would be unsuspended and she'd correct the bundling/billing issue.  This proved false.

From the start of my account I have been unable to log into my xfinity mobile online account. I can log into my home internet account, but since August of 2020 all attempts to access my mobile account result in an error page that reads "we're sorry. You don't appear to be an Xfinity Mobile Customer." If i were logged into the website viewing my internet billing, then attempted to switch over to view any mobile information, I would see the same error message.

I was systematically incapable of paying  my mobile service whatsoever until late November or early December. The agent who untangled my accounts was able to offer credits with the assistance of two supervisors because he wasn't authorized to issue the needed credits. He prompted me for my credit card information, told me once the past-due amount was caught up my services could be bundled, and then he disconnected. I was using a Comcast employee's phone in-store at the time, so he called back. I waited until fifteen minutes after close before leaving. 

On Saturday, December 3rd, I made my third in-person trip to the Exton store. I was there for two hours. It took two hours for the agent to tell me the outside collections department was closed, and that I'd have to call them on Monday. However, the agent  told me I would pay collections $147-ish dollars and my account would be in order when I called on Monday.

I called outside collections per my instructions, and they had no record of me. I gave the agent my social, phone number, name, and address, and he had no record of me, so I called Xfinity. That wasn't directing me to the appropriate department, so I drove to the store in Exton AGAIN.

Michael, the manager, looked up my account, confirmed for me the notes "only pay $147 ish, add back on the insurance, etc..." then he told me that that wasn't going to happen. Then he blamed me for nonpayment. I repeatedly told him that I had tried numerous times to pay - that I had made more than a good-faith effort, and that he could confirm this by reading the notes on my account. Michael told me this was irrelevant because I hadn't, in fact, paid. I refused to leave until he resolved my issue, so Michael had the West Whiteland Police escort me from the building. All of this while I'm planning my wedding - without a working phone!

I filed the civil suit with the Downingtown Magisterial District Court. I am demanding $10,000, however I'm willing to entertain other offers.

Sincerely,

(Edited: Personal Information)

Extraordinarily Unsatisfied Customer