Visitor
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1 Message
STILL NO RETURN LABEL
I became an Xfinity Mobile customer right around the New Year holiday this year. I originally ordered the iPhone 13 Pro Max, but after I received it, I realized it was too big for me. I then contacted Xfinity Mobile and got it exchanged for the iPhone 13 Pro smaller sized phone. I love it. Xfinity Mobile has emailed me multiple links to get my FedEx return label, BUT THEY DO NOT WORK. I've been trying to send back the 13 Pro Max for weeks and weeks, and now I am out of the 20 days to mail it back, and Xfinity Mobile is trying to charge me $1100+ for the phone. I have not been able get anyone to send me a working link to get the FedEx return label, but I am not going to pay $1100+ when I have not gotten anywhere with Xfinity Mobile to make the return happen! So dissatisfied.
CCEmilyC
Official Employee
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28 Messages
5分前
Good morning! I'm sorry to hear about the issues returning the phone. We can open up a ticket with our Xfinity Mobile team to investigate. Please send us a private chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
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user_4df6e0
Visitor
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3 Messages
5分前
I'm having the same problem!!! Trying to return a phone ,the email they send will not allow me to get a return label! I have spent hours on the phone with Xfinity to try and get this resolved
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user_4df6e0
Visitor
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3 Messages
5分前
I'm going through this now!!!😡😡did you ever get your return label?
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Jaquez1
Visitor
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2 Messages
3分前
I am having the same problem. We were given (2h iPhone max pros when we ordered iPhone pro max. Now I have (3) phones and want to return the other two.
I keep getting sent return labels that do not work. When I call customer service each time I am on the phone forever! Just to get another label that doesn’t work.
I do not want these phones or to be charged for them. It was your mistake!
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Jaquez1
Visitor
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2 Messages
3分前
I am having the same problem. We were given (2h iPhone max pros when we ordered iPhone pro max. Now I have (3) phones and want to return the other two.
I keep getting sent return labels that do not work. When I call customer service each time I am on the phone forever! Just to get another label that doesn’t work.
I do not want these phones or to be charged for them. It was your mistake!
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Lbarrett3
Visitor
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1 Message
11日前
Having the same problem!
We got a broken phone which was supposedly new. So we called for an exchange. The exchange arrived but no shipping label.
multiple phone calls to people who can barely speak English and read rehearsed lines… it’s like talking to ab automated machine because they can’t critical think or brainstorm a solution. The highest level account manager was no help. We’ve been told wait for the shipping label that comes in 24-48 hours via email and confirmed the email every call to a half dozen ppl. Been told to take it to the store. One winner was throw it away it’s okay. Most calls result with a 2 hour hold then they hang up and don’t call back so the process restarts. Painful.
so we took it to the Marlton NJ Xfinity store and told them our story. They took the phone saying they would ship it back and gave us a written receipt of return with contact info of the store employee (who now won’t speak to us or return a call/text) - I have requested the info he has re shipping and tracking.
and we’ve been billed for the phone.
there has been absolutely no help and no resources. I would rather pay more at another phone company then stay with Xfinity at this point.
I would really like to speak to someone with xfinity who isn’t contacted by a 1-888- number/black hole.
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