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Some Apple devices no longer supported by Xfinity Mobile (Answered)
Xfinity Mobile doesn’t work with Apple devices that have outdated software.
If your iPhone, iPad, or Apple Watch has old software, it might stop working properly.
You might not be able to use cellular data (internet without Wi-Fi).
What you need:
- iPhones and iPads must have iOS 14 or newer.
- Apple Watches must have watchOS 8 or newer.
What happens if your device Is outdated:
- Your device may stop working properly
- You might lose cellular data, which means you can’t use the internet without Wi-Fi.
What you can do:
- Try to update your device to the newest software.
- If your device is too old or doesn’t have enough space to update:
- You may need to buy a new device, or
- You may need to bring a device that is compatible with Xfinity Mobile.
FAQs
Why is my device no longer compatible?
Our network partner made a change that makes Apple devices with older operating systems incompatible with Xfinity Mobile.
I have an impacted device. What options are available to me?
iPhone, iPad, and Apple Watch users with outdated OS will need to replace their device or update their iOS to iOS 14 or newer for the iPhones and iPads and watchOS 8 for their Apple Watch. If replacing your device, you can purchase a new phone or tablet from Xfinity Mobile or bring your own compatible phone to Xfinity Mobile. You can also disconnect your impacted line(s) of service.
How do I check what iOS I’m currently using?
On your iPhone go to Settings > General > About. The iOS version will be listed on the screen. For your Apple Watch, select the Settings app (gear icon), then go to General > About and the watchOS will be listed.
How do I update my iOS?
See Apple Support for instructions:
Can I talk to someone now about my options?
Yes, the Xfinity Mobile team would be happy to go over the best options available to you, including upgrading to a device currently available through a promotion with us, or helping you update your line to a compatible phone you already own.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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