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kittenmueller
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Contributor

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32 Messages

Tuesday, August 24th, 2021 4:50 PM

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s 20 fe 5 g slow

So I had the s20 5g only 6 mo. old and had an accident while on vacation last week. I ordered the s20 FE 5g  from XM. It works fine but my s20 on my wifi was  always 230mbps and this one is 70 to 100 mbps no matter what I do. WHY?????? I read what the differences in the 2 phones were and  this was not one of them. It really ticks me off to lose that speed- I know it really isnt that big but it bugs me.

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4 years ago

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XfinityKatie

Official Employee

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744 Messages

4 years ago

Hello @kittenmueller, it is not good to hear that you are experiencing slower speeds on the new device. There are a number of factors that can go into how fast/slow a device processes WiFi, especially since they are not the same exact phone. Are you having slow speeds with your WiFi across all devices, or just your new phone? Have you tried to do a soft reset of the new device to see if this will help improve the speeds?

 

Why is my phone so slow? https://www.xfinity.com/hub/mobile/why-is-my-phone-so-slow 

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kittenmueller

Contributor

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32 Messages

@XfinityKatie  I returned the  s 20 fe and got a BYOP i bought- the s20+. I read for the the 14 day return period to do everything I found online and even chatted with  xfinity . I gave up. I just did not like the phone. It was laggy on my home wifi.  I understand it only has 6 g ram , while the s20 has 12, but it was just  not even comparable in anyway.

    I   now have a refurbished s20+ that I LOVE!! No more falling down for me. I was so ticked I broke it to begin with. Thanks

4 years ago

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XfinityRyanE

Official Employee

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1.1K Messages

We want to thank you for reaching out on the Community Forum for support with your mobile device. We are glad to hear that you are happy with your new phone. If you need anything else, please never hesitate to create another public post for any of your future account and service needs!
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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