Contributor
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32 Messages
s 20 fe 5 g slow
So I had the s20 5g only 6 mo. old and had an accident while on vacation last week. I ordered the s20 FE 5g from XM. It works fine but my s20 on my wifi was always 230mbps and this one is 70 to 100 mbps no matter what I do. WHY?????? I read what the differences in the 2 phones were and this was not one of them. It really ticks me off to lose that speed- I know it really isnt that big but it bugs me.
XfinityKatie
Official Employee
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744 Messages
4 years ago
Hello @kittenmueller, it is not good to hear that you are experiencing slower speeds on the new device. There are a number of factors that can go into how fast/slow a device processes WiFi, especially since they are not the same exact phone. Are you having slow speeds with your WiFi across all devices, or just your new phone? Have you tried to do a soft reset of the new device to see if this will help improve the speeds?
Why is my phone so slow? https://www.xfinity.com/hub/mobile/why-is-my-phone-so-slow
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