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Problem with MMS since update to android pie
I have a galaxy s9 which recently updated to android pie. Ever since, I've been unable to send or receive MMS messages....regular texts work fine. I've gone thru several online trouble shooting steps without success. Other forms of mobile data work fine. One of the online trouble shooting steps suggested checking the APN in carrier settings. However, when I attempted to check the settings the screen says "Access Point Names not available for this user". Is this normal? What else can I do short of completely wiping my phone and starting from scratch? Are there network settings on the carrier side that need to be changed?
Thanks
Thanks
wintermute151
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5 years ago
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Gghive
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5 years ago
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themadscientist
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5 years ago
Plus my system is about as stable as can be. Only reason i use a 3rd party app is cause one of my themes clash and my stock app is themed wrong. I can't see my texts. As in the text fonts are white on white bubbles. 😂😂😂
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Simonskj
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5 years ago
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themadscientist
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lookn4answers
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rb47
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5 years ago
Thanks for the tip to use Version msg app.
Not as pretty, in my opinion as Samsung, but it does work on WiFi allowing me to once again turn off mobil data and save $$.
By the way, I spent almost an entire day on the phone with Samsung and Comcast trying to fix the problem and both the Samsung 2nd level and Xfinity 2nd level techs were as frustrated as I was trying to get it to work.
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lookn4answers
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themadscientist
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thiefers
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5 years ago
Lol, it put me over by 1mb last month, and I *never* go over. Xfinity happily waived the $12 charge for me without me even having to ask. 🙂
The MMS issue is because of the update; it's a Samsung issue, not an Xfinity one. There's another update to fix this issue in pre-release testing now, so hang in there for another week or two. This info came courtesy of a VERY thorough and helpful Xfinity Mobile employee named Erica. 🙂
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XfinityKenF
Official Employee
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8K Messages
5 years ago
Hey All, we are aware of the issue with MMS this update brought along. For the meantime, please use another app as your default for texting. For example, I use TEXTRA on my LG G6 and it works like a charm.
Ken
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themadscientist
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169 Messages
5 years ago
I would like to know where you got your info as this issue does not exist on other carriers. Verizon included so Samsung starting with the s8 makes one updates for all the phones and the carriers tweak it for their own. I work with androids on a daily basis and no one else I have seen on any other carrier has had this issue. And as stated by a Comcast employee they are aware of the situation and working on it.
I was a moderator on a cell site with over 9 million users and well informed of going ons and issues as such.
The actual firmware from s8 and up are all interchangeable the only thing that defines each device is the CSC file which is what makes carrier tweaks. If it was a Samsung issue all of em would be going through it. Because we all know xfinity employees would never lie cheat or give false information to anyone 😂😂😂
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XfinityKenF
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8K Messages
5 years ago
wintermute151, we are aware of the issue and are working on fix.
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wintermute151
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5 years ago
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wintermute151
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