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2 Messages
Porting From OOMA to Xfinity Mobile Nightmare
Anybody have any luck porting Their number from OOMA to Xfinity Mobile? It`s been a nightmare, every port request that Xfinity Mobile submits to OOMA get rejected with error Customer information does notMatch. OOMA is clueless on how to complete the request. If you had luck port away from OOMA please share with me on how what steps you used to sucessfully port your number to Xfinity Mobile.
Thanks,
xfnt
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2 Messages
5 years ago
Same issue here. So far it seems like Ooma wants you to use 1(xxx)xxx-xxxx , your primary ooma phone number as the account number. They say that there is no pin. But Xfinity Mobile requires a pin so they use 0000 but that gives and error "6C". Hoping that a 3 way call will resolve it.
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ecke1964
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2 Messages
5 years ago
Xfinity mobile was no help, Ooma no help, they blame each other, Ooma blames Xfinity Mobile Xfinity Mobile blames Ooma. 3 weeks of calling both everyday, no one would budge. It`s was a Mexican stand off. Pulled the plug with Xfinity Mobile and went with T-Mobile. Porting with T-Mobile
took 3 weeks, but it was slow on Ooma`s end. At least it worked, just took time. T-Mobile had no errors porting my number.
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mccuj
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1 Message
4 years ago
I had success porting from Ooma to Xfinity mobile, but it wasn't easy. I spent about 6 hours on the phone and chats with Ooma and Xfinity over the course of a week. Here's what I learned.
Good luck!
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user_2cdff3
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1 Message
4 years ago
I am trying to port in a number from TELLO to Xfinity and it is also a nightmare. I requested PORT in online and no response since 10 days. So called Xfinity customer service thrice and provide the information again. They said they escalated my case and I will get some response in an hour. No one called me entire day. Next day (7/7/21) I called customer service again and they told me that the number in system which is being ported in different than the one I mentioned (I mentioned the same number online and earlier 3 times still they are seeing some different number). Also seems like Xfinity moved their customer service to China who were not able to understand my English well and customer service agents do not have any authority for any exception. I am Xfinity customer since 5+ years and had great experience. This is first time that I am having such a horrible experience and I am frustrated.
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