U

Visitor

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3 Messages

Tuesday, February 14th, 2023 1:44 AM

Ongoing issue activity watch host phone not active error

​Iccid numbers don’t match from phone to Xm account. Was suppose to get a call back today from advance support but have not received a call ​

XfinityAbbie

Official Employee

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1.3K Messages

1 month ago

@user_69f8ff

Thank you so much for taking the time to reach out to us. Due to account security, we are limited on access to your Xfinity Mobile Account here on Social Media and we do recommend reaching out to our experts to ensure your concern is resolved. You can reach them by texting or calling 1 (888) 936-4968. You can also chat with an expert here

Visitor

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3 Messages

@XfinityAbbie​ I have several times, suppose to be getting a call back hasn't happened still in sos mode, no service horrible customer service

XfinityAbbie

Official Employee

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1.3K Messages

@user_69f8ff

I wish I could, but we don't have access to our Xfinity mobile system at all here on social at the moment, so I wouldn't be able to give an update.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
XfinityAbbie

Official Employee

 • 

1.3K Messages

1 month ago

@user_69f8ff

 

I am sorry you are still having issues after contacting them several times. I can put in a request to have someone contact you. 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

Visitor

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3 Messages

@XfinityAbbie Only if it's going to be tier 3. Can you provide an update on an active ticket if I provide you the number

Visitor

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2 Messages

5 days ago

I called support for five times already. No resolution. Tired resetting the watch already. How hard it is to figure this out and resolve for good. Last time reset phone and watch to factory and redid the esim. Still nothing. Iphone 14 and iWatch ultra…  i don’t have enough words to describe this.

XfinityAnna

Official Employee

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872 Messages

I am sorry to hear about your situation @V.H. . Thank you for taking the time to reach out to us over Xfinity Forums. Although we don't work with mobile over Social Media, we do want to help get you to the right people who can help. Have you already chatted with a mobile agent. If not, this is the link https://www.xfinity.com/xfinityassistant/?channel=xMobile. Please let me know if you still need assistance after speaking with an agent. Our team will be on standby. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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