Number porting messed up
I bought a new iPhone 12 Pro from xfinitymobile and tried to port a number from T-Mobile. After a couple of days and several failed attempts, I was told the porting was successful. After a few hours after I lost service on my old phone and I was expecting the now one to become active but it didn’t. When I made a lot of calls to the advanced team, I was told that on their side they think that the phone is still back ordered and not delivered. After two days after I received the phone, and on constant calls with their advanced team they tell me according to them the phone is still not delivered. I had to prove that it was delivered by giving them the tracking number.
Now, I don’t have service on my old phone because T mobile released the number to Xfinitymobile and it’s not active on my new phone because God knows why. Why did they try to port the number if they see the phone as not delivered on their end?
MORAL OF THE STORY: DONT USE XFINITYMOBILE AS YOUR PRIMARY PHONE PROVIDER BECAUSE THEY DONT CARE ABOUT YOUR BUSINESS