U

Visitor

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11 Messages

Fri, Aug 6, 2021 5:12 PM

Number porting messed up

I bought a new iPhone 12 Pro from xfinitymobile and tried to port a number from T-Mobile. After a couple of days and several failed attempts, I was told the porting was successful. After a few hours after I lost service on my old phone and I was expecting the now one to become active but it didn’t. When I made a lot of calls to the advanced team, I was told that on their side they think that the phone is still back ordered and not delivered. After two days after I received the phone, and on constant calls with their advanced team they tell me according to them the phone is still not delivered. I had to prove that it was delivered by giving them the tracking number.

 Now, I don’t have service on my old phone because T mobile released the number to Xfinitymobile and it’s not active on my new phone because God knows why. Why did they try to port the number if they see the phone as not delivered on their end?

MORAL OF THE STORY: DONT USE XFINITYMOBILE AS YOUR PRIMARY PHONE PROVIDER BECAUSE THEY DONT CARE ABOUT YOUR BUSINESS

Visitor

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11 Messages

3 m ago

To add more to the problem, today they activated a new number on my phone and added a new device to my account. Charged my card without even asking me. In spite of me telling them repeatedly that this is my primary number and I need it to be ported, they messed up the whole thing. This number is the number I use for many important things. Most of the so called Tier2 advanced folks have no clue of what to do. They ask the same questions and do something just to make the situation worse. If Xfinity didn't know to solve this problem, they should probably not be in this business. I have spent at least 10hrs talking to different support personnel.

Official Employee

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472 Messages

3 m ago

Hey there, @user_32d8a0, thanks for reaching out through Xfinity Forums regarding your Xfinity Mobile concern! I truly apologize for the issues you have had with getting your new phone activated and your number ported over. We would be happy to help turn this experience around for you. I see you sent in a Private Message and we will definitely continue to assist you through there! 

Visitor

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11 Messages

2 m ago

My issue was finally resolved after 8 days

(edited)

Official Employee

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32 Messages

I am happy to hear that everything was resolved with activating the device with Xfinity Mobile. Please don't hesitate to reach out in the future if you need anything, we are here for you 24/7. Have a wonderful rest of your week. 

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