Visitor
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1 Message
not able to upgrade/replace device
I am very frustrated as I was trying to take advantage of the $400 off iPhone deal and was unable to because it said I was not eligible for a monthly payment plan which makes no sense. My devices are all paid off and I have a good credit score. After getting no where with the chat assistant I requested a call back and then 45 min later they called back and then during that call I somehow got put back on the general hold line and had to wait an additional 20 min. When I finally got agent they needed my social security number to continue which I was not comfortable giving and did not have to give to the previous agent. The deal expires tonight so guess I won't get to take advantage of that.
TAJ99
Contributor
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27 Messages
2 years ago
I'm having the same issue and it's a little ridiculous this is even happening
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TAJ99
Contributor
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27 Messages
2 years ago
Xfinity mobile is about to lose a lot of customers, since their system isn't allowing people to upgrade or add devices do to some system glitch giving false information.
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CCElizabeth
Problem Solver
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908 Messages
2 years ago
Hello @user_0acc33. Thank you for taking the time to bring this issue to our Xfinity Community Forum. I am very sorry to read about the trouble upgrading your device.
For security reasons, we are very limited with the support we can provide our Xfinity Mobile customers via this platform. For help with your Xfinity Mobile account, please call our Xfinity Mobile experts at (888) 936-4968, chat with them 24/7 at https://comca.st/3elnY9i, or visit an Xfinity Mobile location https://comca.st/3Mfvb7i.
When do you think you’ll be able to get in touch with them? I would love to follow up with you afterwards to make sure you were taken care of.
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Nitric
Visitor
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4 Messages
2 years ago
I'm having this issue as well. [Edited: "Language"] but I'll have to change carriers to upgrade devices. Multiple people are having this issue.
(edited)
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