Regular Visitor
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7 Messages
No phones, no refunds
I placed 2 orders for Google Pixel 4a 5G through the Xfinity mobile website on April 11, and the money was withdrawn within a day. It's almost 3 months later, and I still don't have the phones I paid for. First backordered, then back in stock, now not even available on the website. Over the past month, I've chatted and been on the phone with customer service multiple times, been promised twice that they would ship within 2 days, and nothing happens.
5 days ago, I gave up on waiting and asked for a refund. I was on the phone for 1.5 hours, talking to 3 different agents while they chatted with Tier 2 and Tier 3 customer service. Once again, I was promised resolution. My orders would cancel and I would receive my refunds. It's been almost a week now, and guess what? Orders still don't show as canceled, just "not yet shipped", and I still have no refunds.
Chatting and calling the support line is not working. What else can I do?
snow7551
Contributor
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336 Messages
4 years ago
you can file a claim with your bank i think that is the only way now you be able too get your $ back
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Tanaquil181
Regular Visitor
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7 Messages
4 years ago
That's what I just did. I find it unbelievable from an established, reputable company that I have to take that step, but nothing else is working.
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user_2aa8e6
Visitor
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1 Message
4 years ago
My phone is backordered don’t know how long it’s gonna take for it to come so can I just get my refund or order a different phone
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