Tanaquil181's profile

Regular Visitor

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7 Messages

Mon, Jul 5, 2021 4:30 AM

No phones, no refunds

I placed 2 orders for Google Pixel 4a 5G through the Xfinity mobile website on April 11, and the money was withdrawn within a day. It's almost 3 months later, and I still don't have the phones I paid for. First backordered, then back in stock, now not even available on the website. Over the past month, I've chatted and been on the phone with customer service multiple times, been promised twice that they would ship within 2 days, and nothing happens.

5 days ago, I gave up on waiting and asked for a refund. I was on the phone for 1.5 hours, talking to 3 different agents while they chatted with Tier 2 and Tier 3 customer service. Once again, I was promised resolution. My orders would cancel and I would receive my refunds. It's been almost a week now, and guess what? Orders still don't show as canceled, just "not yet shipped", and I still have no refunds. 

Chatting and calling the support line is not working. What else can I do?

Responses

snow7551

Contributor

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326 Messages

2 m ago

you  can  file a claim with your   bank   i think that is  the only  way  now you be  able too get your  $   back 

Regular Visitor

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7 Messages

2 m ago

That's what I just did.  I find it unbelievable from an established, reputable company that I have to take that step, but nothing else is working.

Official Employee

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3 Messages

Hi there! I am sorry to hear about the trouble with getting your phones or a refund, that is definitely not the experience we are looking for you to have! I would love to get a chance to try and work this out. Could you send us a private message with your full name, address, XFINITY Mobile account # and a contact number/email address so we can look into this for you? Thanks!

I am an Official Xfinity Employee.
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Regular Visitor

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7 Messages

I tried, and I'm not getting anything helpful back. I messaged you, Comcast area, and Xfinity Support. Xfinity Support actually told me to post in the forum! Already done that, not getting anywhere.

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