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Icescreamer
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3 Messages

Wed, Oct 6, 2021 8:51 PM

no channel lineup

Using iPhone 11 with iOS 15. Apple xfinity streaming app. Will not display my channel lineup for Live TV feature. Have uninstalled, reinstalled, restarted phone, etc. 1st level tech support from Xfinity was not helpful. Same issue with my wife's iPhone 10. 

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2 d ago

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XfinityAirelle

Official Employee

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378 Messages

9 d ago

Hi there! We would be happy to assist you in troubleshooting this issue. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

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Icescreamer

New Poster

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3 Messages

@XfinityAirelle my issues was resolved by an engineering fix by Xfinity. Thanks

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4 d ago

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XfinityThomasC

Official Employee

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376 Messages

Excellent! We want to thank you for reaching out to the Community Forum for support with the Xfinity Stream App issue. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 d ago

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